Technical Program Manager (Post-Sales)
About The Position
Nebius is looking for a structured, proactive, and technically strong Technical Program Manager to coordinate technical execution within its Post-Sales organization in the United States. The Post-Sales teams work with customers running production workloads on Nebius' cloud infrastructure. The mission is to make this work predictable and scalable by maintaining clear execution plans, technical dependencies, ownership, customer health, and operational processes. A key part of the role is the transition from Pre-Sales into Post-Sales, ensuring that customer architecture, technical requirements, service dependencies, known risks, and operational context are carried into production with clear ownership. As customers move through production, the role involves maintaining visibility into their health and core technical issues and coordinating dependencies across Post-Sales, Support, Product, and Engineering. The Technical Program Manager will work closely with architects and engineers, develop a strong understanding of customer environments and Nebius cloud infrastructure, translate technical requirements into execution plans, identify missing dependencies and readiness gaps, challenge incomplete plans, and coordinate technical work across several teams. This role is remote within the United States and requires candidates to be based on the East Coast.
Requirements
- 5+ years of experience in technical program management, technical project management, technical delivery, or a related role.
- Strong understanding of cloud infrastructure, including compute, storage, networking, and production cloud environments.
- Strong technical fluency and the ability to understand customer architectures, system dependencies, technical constraints, and operational risks.
- Experience coordinating technically complex initiatives across Engineering, Product, architects, and other technical teams.
- Ability to translate technical requirements into structured execution plans and identify missing dependencies or readiness criteria.
- Ability to read, understand, and write technical documentation related to cloud infrastructure and customer environments.
- Advanced hands-on Jira experience, including boards, workflows, automation, dashboards, and reporting.
- Proven experience proactively identifying, designing, and implementing process improvements.
- Experience creating and maintaining processes, procedures, playbooks, templates, and operational documentation.
- Knowledge of change management practices and techniques.
- Fluent English.
Nice To Haves
- Experience with Post-Sales, Customer Engineering, Solutions Architecture, Professional Services, or Technical Support.
- Experience working with AI/ML infrastructure or GPU-based workloads.
- Familiarity with Kubernetes, workload schedulers, or large-scale compute environments.
- Knowledge of service delivery methodologies and frameworks such as PMI, ITIL, or Agile.
- Experience working in a globally distributed technology organization.
Responsibilities
- Coordinate technical execution across US Post-Sales customers, maintaining clear plans, dependencies, risks, ownership, and status.
- Own and improve the Pre-Sales to Post-Sales transition, including customer architecture, technical requirements, dependencies, documentation, and ownership handover.
- Partner with architects and engineers to translate production requirements into execution plans and identify technical gaps or dependencies.
- Proactively identify weaknesses in Post-Sales processes and design, implement, and measure practical improvements.
- Build and maintain reporting on customer health, core technical issues, risks, blockers, team capacity, and Post-Sales initiatives.
- Own and continuously improve Jira boards, workflows, automation, dashboards, and reporting used for Post-Sales execution.
- Create and maintain processes, procedures, playbooks, templates, and technical and operational documentation.
Benefits
- 100% company-paid medical, dental, and vision coverage for employees and families.
- Up to 4% company match with immediate vesting for 401(k) plan.
- 20 weeks paid parental leave for primary caregivers, 12 weeks for secondary caregivers.
- Up to $85/month reimbursement for mobile and internet.
- Company-paid short-term, long-term and life insurance coverage.
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and ownership
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
