Technical Program Manager, Operational Process Excellence

Google•New York, NY

17h

About The Position

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. As a Process Architect, you will lead the exploration, development, pilot, validation, deployment, and growth of critical processes and programs that drive operational efficiency with measurable impact across KPIs related to speed, cost, and risk drivers. You will break through ambiguous business problems to define roadmaps for change and work across cross-functional teams to drive outcomes. The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide. We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Requirements

Bachelor’s degree in engineering, a related technical field, or equivalent practical experience.
5 years of experience in business operations transformation and change management.
5 years of experience in Lean methodology, process modeling, and industry best practices.
5 years of experience in technical program management focused on operational processes and driving critical operational programs.

Nice To Haves

Certification in Six Sigma methodology for process improvement and quality control.
Experience in data center architecture or technical operations environments.
Ability to influence cross-functional team members and stakeholders to drive alignment and project outcomes.
Excellent verbal and written communication skills, with the ability to convey process improvements to audiences.

Responsibilities

Lead the definition, analysis, improvement, and control of critical operational processes using quantitative methods to optimize cross-functional performance.
Develop and leverage strategic frameworks to prioritize and monitor processes, driving fast-paced, proactive operational change through automation and data-driven tools.
Define and implement metrics and KPIs to measure operational effectiveness and ensure the delivery of key business results.
Deliver process models, guidelines, and change management strategies that ensure long-term adherence.