Technical Program Manager III, Employee Onboarding Experience (EOE)

Amazon • Seattle, WA

1d

About The Position

Are you passionate about driving technological transformation through AI and
automation? Join the Employee Onboarding Experience (EOE) team as a Technical
Program Manager III delivering against our 2026 Service Delivery Automation and
Efficiency initiative. This strategic program spans 20+ launches across three VP
organizations and seven contingency domains, with AI and Agentic solutions one
of the primary technical lever.

We are seeking a Technical Program Manager III to drive strategic transformation
of Employee Onboarding Experience (EOE) Contingencies across Amazon's global
workforce. This role orchestrates delivery across 3 VP organizations and 10+
tech teams to revolutionize service delivery through AI-powered automation and
durable technical architecture.

In this position, you will own a program where business and architectural
strategy may not be defined, bringing clarity to ambiguous situations and
driving consensus across diverse stakeholders including Legal, Compliance,
Finance, and senior technical leadership. You will shape the 3-year technical
vision for contingency services spanning Work Authorization, Background Checks,
Drug Testing, Medical Checks, Immigration, and Relocation—establishing reference
architectures that enable Amazon to scale from 1.8M to 3M+ workers without
proportional service team growth.

As a Senior Technical Program Manager in the team, you will work with multiple
teams to help solve complex technical solutions aimed to build seamless journeys
for candidates, hiring managers and recruiters. You will have a direct influence
on the technical design and implementation plan. You will work with multiple
tech and business teams to build these complex solutions.

Workforce Solutions (WS) empowers our customers by providing integrated,
people-focused solutions that streamline hiring processes for WW Stores, AWS,
Devices, and Talent Acquisition. As stewards of the employee lifecycle and
experience, we drive initiatives that promote transparency and efficiency in
career mobility, workforce engagement, and operational needs management. We
prioritize customer-centricity by tailoring our capabilities and processes to
align with their preferences and behaviors. Our approach is to start with the
customer's needs and match individuals to the right opportunities through our
services.

Requirements

• 7+ years of working directly with engineering teams experience
• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Nice To Haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Responsibilities

• Define and execute the technical delivery strategy for organization-wide goals, creating scalable mechanisms and methodologies that drive Service Delivery Automation across multiple Vice President organizations
• Drive VP-level strategy for service delivery transformation, influencing investment priorities and resource allocation while making trade-offs between business opportunity and technical sustainability.
• Manage complex cross-functional programs by establishing clear business and technical requirements, defining delivery scope, timelines, and milestones while making appropriate trade-offs to optimize return-on-investment
• Build consensus and align teams toward coherent strategies, coordinating with business leaders, engineering teams, security and compliance, and product management to drive development progress
• Proactively identify risks, bottlenecks, and roadblocks across the program portfolio, initiating technical deep dives and organizing working sessions to solve problems and mitigate risks
• Communicate program status effectively to senior leadership, including writing compelling narratives and presenting complex decisions and trade-offs to directors and vice presidents

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed