Onboarding Program Manager

Siemens Healthineers

5d•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Onboarding Program Manager reports to the Director of Care & Development within NAM Customer Service and will report into the Cary, NC Office full time. This role serves as a key driver of the onboarding experience, ensuring new employees successfully integrate into the culture of Siemens Healthineers and are positioned for long‑term success. This position partners closely with cross‑functional stakeholders to design, facilitate, and continuously improve the onboarding program. The role emphasizes strong facilitation skills, proactive stakeholder management, and hands‑on coordination with new hires throughout the onboarding lifecycle. In addition, this position has essential administrative and operational responsibilities, ensuring onboarding processes are executed consistently and efficiently while maintaining a high-quality employee experience.

Requirements

Associate’s degree or higher
Fluency in English
10 years of experience in facilitating training and has acted in an administrative role
Proven track record in attention to detail work or projects
Strong leadership, listening, verbal and written communication skills.
Strong cross‑functional collaboration with field, operations, and leadership teams
Confident facilitation of non-technical discussions and hands‑on training sessions
Understanding of field service, customer operations, and real-world application
Scheduling, forecasting, and resource planning for training delivery
Must be able to creatively problem solve
Competent in Microsoft Office 365 Suite: Proficient in the following applications (not all inclusive) - PowerPoint, SharePoint, Teams, Outlook, Loop, Monday.com

Responsibilities

Drive pre‑onboarding and on-boarding checklists to ensure consistent, tactical, and high-quality new‑hire experience.
Lead onboarding program for new hires in person at the beginning of each pay period.
Coordinate all onboarding logistics, including meeting space selection, transportation for new hires, hotel accommodations, and alignment with local site resources.
Drive onboarding and training operational readiness through integrated scheduling, demand forecasting, and resource planning.
Establish, track, and report key performance indicators (KPIs) and dashboards to measure onboarding effectiveness, utilization, and business impact.
Serve as a trusted advisor and cross‑functional partner, proactively managing stakeholders and ensuring alignment across customer services.
Champion a culture of employee engagement, learning, accountability, and continuous improvement across all onboarding and training initiatives.