Technical Program Manager III, Data Center Incidents, Google Data Centers

Google•Sunnyvale, CA

About The Position

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers. The Data Center Incidents and Availability (DCIA) team is dedicated to maximizing uptime across Google's global infrastructure by identifying and proactively preventing risks before incidents occur. The team focuses on developing global standardized programs that empower operational personnel to reduce the impact of infrastructure events and delivers high-quality postmortems to minimize the chance of incident recurrence. This role supports third-party facilities that operate on non-Google designs. This would involve building a global framework to validate operational excellence and compliance across hundreds of vendor sites, aiming to bridge the gap between third-party operations and Google’s rigorous standards. The work focuses on shortening the time to repair and enhancing the human response to infrastructure failures, such as power or cooling system issues. By executing advanced drills across various environments, the DCIA team fosters a culture of critical self-assessment and ensures global operational readiness. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Requirements

Bachelor's degree in a technical field, or equivalent practical experience.
5 years of experience in program management.
Experience with power and cooling infrastructure or facilities.
Experience with data center infrastructure incidents.
Ability to travel up to 25% of the time to our data centers around the world.

Nice To Haves

Advanced degree in Mechanical or Electrical Engineering.
5 years of experience managing cross-functional or cross-team projects.
Experience communicating effectively with all levels of the organization, including executives.
Knowledge of teaching/leading multi-day training events.
Ability to advocate for and uphold global standards.
Excellent data analysis and problem-solving skills.

Responsibilities

Develop and execute a global Third Party Data Center (3PDC) operational drill strategy in close collaboration with site management and executive leadership.
Partner with data center site teams and drill leads to create, update, and execute a set of drill scenarios.
Create advanced drill scenarios by partnering with cross-functional incident response teams in Compliance Strategy and Risk Management and Site Reliability Engineering.
Drive continuous program improvements through data, create metrics/Key Performance Indicators (KPIs) to track drill effectiveness and provide helpful insights to key stakeholders.
Work closely with compliance teams to adapt scenarios as focus areas shift.