Technical Infrastructure Technical Program Manager, Global Connectivity Infrastructure Development-Civil Infrastructure Deployment, GCID-FD

Amazon • Austin, TX

8d • $127,100 - $171,900 • Hybrid

About The Position

AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring customers have continuous access to the innovation they rely on. We are seeking a highly motivated and technically savvy Technical Infrastructure Program Manager (TIPM) to help develop and scale one of the world's largest and most complex networks. The TIPM will manage highly technical, cost-efficient, and fast-paced fiber construction project schedules to keep pace with and enable AWS Network growth. This role will manage civil infrastructure programs across our rapidly expanding global data center portfolio. As a TIPM, you will be part of a creative and efficient team tasked with tackling challenging problems in civil infrastructure construction at scale. Your responsibilities will include vendor administration and oversight, field quality assurance, adherence tracking, stakeholder communication, and driving process improvements to ensure civil fiber infrastructure meets AWS standards and supports on-time fiber delivery.

Requirements

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds
• 5+ years of construction or project management, or 10+ years of relevant work in a data center or other critical environment experience
• Experience with large scale infrastructure
• Experience with supplier or vendor relationship management
• Experience reading and interpreting construction drawings and specifications, or experience in construction or project management
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Bachelor's degree or above in Civil Engineering
• 3+ years of technical infrastructure management experience
• Understanding of civil conduit systems including vault installation, conduit routing, pathway diversity, and subducting
• Demonstrated ability to develop and track technical program KPIs

Nice To Haves

• Professional Engineer License
• Project Management Professional (PMP) certification
• Familiarity with OSP and ISP Fiber construction standards
• Experience with quality control or quality assurance programs for civil construction, varying scenarios of infrastructure builds including Campus and ROW, data center civil infrastructure construction or inspection.
• Proficiency in GIS platforms (ArcGIS Online/AGOL), Salesforce, and data visualization tools
• Understanding of conduit verification methods.
• Knowledge of best practices and emerging technologies related to infrastructure (i.e. network, data center, civil, conduit systems)

Responsibilities

• Perform quality assurance of civil infrastructure including vault installations, conduit alignment, pathway diversity, and compliance with AWS standards
• Track and report on vendor & GC adherence to construction standards, escalating quality issues to program leadership
• Monitor civil infrastructure projects approaching critical delivery milestones, identifying and resolving issues early to protect delivery dates
• Develop and maintain Key Performance Indicators (KPIs) to measure vendor performance, defect rates, and program effectiveness
• Share performance metrics with Pre-construction and Construction teams; participate in monthly vendor performance reviews
• Manage multiple competing cross-functional projects simultaneously across assigned region
• Coordinate with general contractors, construction managers, engineers, technicians, and senior management on a regular basis
• Audit completed construction work, document defects, perform root cause analysis, and track remediation to closure
• Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles
• Anticipate bottlenecks, manage risk and escalations, and balance business needs versus technical constraints

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level