Technical Program Manager, Enterprise Applications

International Rescue Committee•Nairobi, NY

1d•$88,277 - $102,451

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. The IT department provides solutions for application development, system deployment, system integration, user experience, quality assurance, and Project Management, ensuring reliable and scalable technology solutions for offices around the world. The Technical Program Manager will support IT's Enterprise Applications portfolio, partnering with engineering, architecture, and business teams to advance IRC's future state IT support model through system enhancement and integration projects, primarily within the ServiceNow platform. Job Overview/Summary: The Technical Program Manager will support the Enterprise Applications team in enabling IRC's future state IT support model through the delivery of system enhancement and integration projects, primarily within the ServiceNow platform. This includes managing the design and delivery of ServiceNow enhancements and integrations with other enterprise systems, coordinating release schedules, and ensuring technical solutions are well-documented, tested, and supportable as the platform evolves to meet growing organizational needs. In this role, the Program Manager will use Agile methodologies to manage program workstreams, including product backlog management, sprint planning, and task management, acting as scrum master by educating the team on scrum, facilitating scrum events, and removing obstacles faced by engineering and technical teams. They will work closely with solution architects, developers, and business system analysts to translate business requirements into technical specifications, manage cross-system dependencies, and maintain clear technical documentation for partners across the organization. The right candidate loves the intersection of technology, data, and operations, is highly organized and detail-oriented, comfortable managing technical complexity and ambiguity, and brings a high level of emotional intelligence and a positive outlook to cross-functional collaboration.

Requirements

Excellent project management skills, with a demonstrated track record of applying program management principles, practices, and techniques to technical projects with strong results orientation.
Experience managing system enhancement and data integration projects
Experience using project management software tools, such as Jira, Monday.com, and MS Azure DevOps, to effectively lead, manage, monitor, and control project activities.
Working knowledge of system architecture and data flows sufficient to translate business requirements into technical specifications and communicate effectively with engineers and architects.
Ability to develop positive partnerships with both the technology and business user communities.
Self-motivated and a problem solver who can assess and develop strategies for achieving the needs of the user community.
Excellent verbal and written communication skills—ability to speak to technical-level staff and develop written reporting and presentational content with level-appropriate messaging up to and including the senior executive level.
Independent and resourceful—able to identify unique solutions to address complex technical challenges with limited guidance.
Excellent skills in productivity and diagramming software (Microsoft PowerPoint, Excel, Visio, and other tools) and experience crafting high-quality technical work products.
3-6 years demonstrable related work experience managing technical projects, system enhancements, and/or data/system integrations.
Experience with program/project management tools (e.g., Jira, Monday.com, Trello, Microsoft Planner).
Strong ability to enforce Agile methodologies through a Scrum Master role.
Experience working with highly technical resources, including developers, architects, and data engineers.
Working familiarity with system integration concepts and enterprise application platforms.
Ability to build and maintain high-quality technical documentation.
Ability to lead, manage, and be flexible to change course through ambiguity.
Strong track record of effectively communicating advanced technical concepts to partners and team members with varying levels of technical expertise.
Self-starter and a critical thinker who can work independently and drive projects forward.
The ability to learn global humanitarian aid programming (e.g., supply chain, grant proposals, program design, procurement) quickly.

Nice To Haves

Prior global NGO experience preferred.

Responsibilities

Managing the design and delivery of ServiceNow enhancements and integrations with other enterprise systems
Coordinating release schedules
Ensuring technical solutions are well-documented, tested, and supportable as the platform evolves to meet growing organizational needs
Using Agile methodologies to manage program workstreams, including product backlog management, sprint planning, and task management
Acting as scrum master by educating the team on scrum, facilitating scrum events, and removing obstacles faced by engineering and technical teams
Working closely with solution architects, developers, and business system analysts to translate business requirements into technical specifications
Managing cross-system dependencies
Maintaining clear technical documentation for partners across the organization
Facilitate agile scrum duties including sprint planning, daily stand-ups, backlog grooming, and retrospectives.
Lead cross-functional, multi-disciplinary teams across all phases of the software development lifecycle, including requirements gathering, design, build, testing, and deployment.
Document and analyze technical and organizational needs across multiple departments and translate them into program actions and requirements.
Manage cross-system dependencies, integration risks, and mitigation plans across concurrent enhancement and integration workstreams.
Support vendor and third-party integration partners, ensuring delivery meets IRC's data quality, security, and compliance standards.
Continuously build and maintain clarity in program work plans, roadmaps, status, risks, and mitigation plans.

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.