Technical Program Manager (Dynamics 365 CE) - Hybrid

NTT DATA Services • Houston, TX

27d • Hybrid

About The Position

The Technical Program Manager in NTT DATA’s Microsoft Practice leads multi‑workstream enterprise programs across Dynamics 365 CE/CRM, Power Platform, Azure and related CRM/Cloud ecosystems. This role drives Agile delivery, engages senior stakeholders, governs releases, develops talent across global teams, and contributes to practice growth through presales, alliances, and continuous improvement initiatives.

Requirements

• 10–15+ years of experience in program/project management within Microsoft Dynamics & Power Platform projects.
• Proven leadership in Agile delivery for Microsoft Dynamics 365 CRM projects
• Strong stakeholder and client‑facing skills; ability to influence across architecture, product, engineering, and business teams.
• Experience with Jira, Confluence, Azure DevOps, and enterprise delivery tools.
• Bachelor’s degree required

Nice To Haves

• advanced degree preferred
• Certifications such as PMP, SAFe, Scrum, or Microsoft/CRM credentials are a plus.

Responsibilities

• Lead Microsoft Dynamics 365 CRM Agile programs, coach teams, establish product‑oriented delivery models, and influence architecture, roadmap, and cross‑team strategy.
• Drive discovery and requirement‑gathering with business stakeholders, product owners, and BAs; ensure proper resource alignment.
• Manage sprint planning, backlog health, resource allocation, estimates/story points, schedules, tasks, and risks.
• Govern SDLC reviews: project/test plans, requirements, InfoSec, code, SIT/UAT; ensure all artifacts meet organizational standards.
• Ensure delivery of all core project documentation: Project Plan, User Stories, Test Assets, Release/Sanity summaries, Support guides, and regular status reports.
• Oversee release/deployment activities and compliance with change governance.
• Validate readiness against acceptance criteria — quality, environment, training/support, risk, roll‑back plans.
• Secure QA, UAT, and Business sign‑offs; ensure production‑ready code packages.
• Deliver release collateral: deployment steps, manual steps, sanity results, business communications; ensure knowledge transfer and training completion.
• Manage expectations with clients and internal teams via weekly status, monthly health checks, annual business reviews, and planning workshops.
• Maintain client relationships, identify improvement opportunities, and manage SOW scope and Fieldglass workers.
• Run Customer Satisfaction Surveys and improvement plans.
• Lead hiring: workforce planning, sourcing, shortlisting, interviewing, and managing technical panels.
• Manage onboarding, project assignments, resource planning across onshore/nearshore/offshore teams.
• Monitor trends in Dynamics 365 CE, Salesforce, Seismic, CCB Insight, D&B Hoovers, and related technologies to enhance delivery excellence.
• Support presales — RFPs, proposals, estimations, pitches — and partner closely with business development.
• Serve as a techno‑functional SME in client/sales discussions.
• Engage Microsoft and Salesforce alliances to support competency development.
• Attend conferences and seminars for networking, capability building, and opportunity identification.

Benefits

• NTT DATA is committed to accelerating client success and positively impacting society through responsible innovation.
• NTT DATA is one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
• Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.
• As a Global Top Employer, we have experts in more than 50 countries.
• We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.
• NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
• NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users.
• NTT DATA is an equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior