Technical Program Manager, Colocation Service Delivery & Management

gFiber

23h•$147,000 - $167,000

About The Position

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. As our Technical Program Manager, Colocation Service Delivery & Management, you will be responsible for managing the delivery and ongoing capacity management of complex, large-scale network infrastructure services, purchased from third-party suppliers nationwide. Within the gFiber team, you’ll work cross functionally to drive the completion of complex projects with the technical operations market teams, network engineering and network acquisition teams. These projects can include assessing leased dark fiber, colocation and bandwidth requirements to support new capacity demands and understanding the terms of new contracts including delivery targets and other technical requirements. Additionally, you’ll work to refine and evolve our projects, as well as deploy new technologies to markets and communities across the US. Within your team, you’ll foster an environment of learning and growth, both directly and indirectly, helping those around you develop and hone their skills.

Requirements

BA/BS degree in engineering, computer science, or equivalent practical experience.
4 years of experience developing and managing network infrastructure programs, vendor management, and delivery of leased assets (including dark fiber, bandwidth services, and colocation space/power).
2 years of experience with space/power projects including build-outs in data centers or third-party colocation facilities.
Experience leading project teams and/or vendor resources and defining/managing against success metrics.
Experience ordering and managing colocation space, including AC & DC power consumption

Nice To Haves

Colocation subject matter expertise including planning, designing, engineering of data center and standalone colocation.
Experience with colocation capacity headroom management, including (AC and DC) power consumption analysis in alignment with evolving business requirements.
Capability to engineer colocation sites including necessary infrastructure supporting OSP to ISP pathways and RFE development in alignment with business requirements.
Experience with Central Office design practices, data center electrical and mechanical best practices, and space/power planning.
Experience using project management and network inventory tools (e.g. Netcracker, ServiceNow, Sitetracker, and GSuite).
Experience working on highly visible, time-sensitive projects with multiple stakeholder groups that drive revenue and customer targets.
Contract negotiation and network acquisition experience

Responsibilities

Manage third-party vendor infrastructure delivery through build, network connectivity, acceptance, and documentation including project tracking and preparation of technical drawings and scopes of work.
Oversee kickoff and regular project status meetings, collaborating across teams and escalating up vendor management chains when delivery time lines are at risk.
Manage the quality of third-party leased Infrastructure documentation including accuracy and alignment between leased asset network inventory and commercial contract inventory.
Identify opportunities to streamline processes to meet business needs and improve efficiency operationalizing solutions in partnership with cross-functional stakeholders and vendor partners.
Manage and augment portfolio to continue to meet the ongoing needs of the business.