Technical Program Manager, AI Delivery

Cohere•San Francisco, CA

3d•Hybrid

About The Position

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! We’re seeking an experienced Engineering Program Manager to join Cohere’s customer-facing Engineering Program Management team. We need someone with curiosity, drive, independence, and leadership, who has hands-on experience working directly with customers and managing projects for enterprise-grade software or enterprise-focused machine learning solutions. In return, you’ll have the unique opportunity to shape Cohere’s operations, collaborate with leading minds in the LLM space, work directly with our Strategic Customers as well as Applied ML (AML) Engineering, Forward Deployed Engineering (FDE), Platform , Product and Go-to-Market teams, and be the “technical” voice of Cohere for the customer. You will get a chance to create extremely high-impact contributions to our fast-growing company, product and culture.

Requirements

At least 5 years of experience as an Engineering or Technical Program Manager
At least 2 years in customer-facing technical delivery and operations focused on enterprise-grade AI software/solutions
Problem-focused and making customers successful really excites you
Detail-oriented and extremely self-organized
Love enabling people and teams around you, and are excellent at capturing detailed notes/action items during highly technical meetings and tracking progress.
Bias for Action - very execution focused and like getting things done.
Experience working with cross-functional teams to get technical products, services or solutions shipped to an internal or an external customer
Can independently own tracking and reporting across multiple work-streams, with owners in different time-zones.
Comfortable holding leaders and individual contributors accountable.
Can be assertive while remaining diplomatic.
Not afraid to follow up with people to ensure shipping within committed deadlines.

Nice To Haves

Knowledge or experience with LLM training or optimization would be a key differentiator

Responsibilities

Provide clear, timely, and objective communication across the tech organization, Cohere teams, leadership, and most importantly - our strategic customers and external partners.
Break down complex issues into strategies, driving engineering alignment with product, business, and marketing while fostering collaboration.
Create and manage program/project schedules, identify dependencies, manage risks, and drive organizational alignment.
Ensure on-time delivery, identify development needs, and establish checkpoints for status updates.
Proactively identify and resolve issues, coordinate cross-functional dependencies, and prioritize impacts to schedule and product quality.

Benefits

A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
Full health and dental benefits, including a separate budget for mental health.
RRSP matching, 401K, Pension Scheme.
100% Parental Leave top-up for up to 6 months, for either parent.
Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
6 weeks of paid vacation (30 working days!)
Budget for traveling to other offices if you are remote, plus an annual company offsite.
A daily lunch program, plenty of snacks, and regular community and social events (for those in the office).
A co-working benefit so you can work alongside others in your city (for those not near an office).
$500 home office stipend to set up your workspace properly.