Technical Program Management Director
About The Position
Salesforce is seeking a Technical Program Manager (TPM) Director for Agentforce Operations. This role is an individual contributor focused on leading complex, cross-functional initiatives that drive growth. The TPM will partner with Engineering, Product, Sales, and Operations to deliver scalable, automated, and AI-driven programs. The position requires a builder who can operate at an executive level, combining strategic thinking with hands-on execution. The TPM will be responsible for designing and implementing AI-first program frameworks, automating workflows, and scaling execution through intelligent solutions. This role is crucial in shaping the future of AI within Salesforce's Agentforce.
Requirements
- 10+ years of experience in technical program management, engineering, or related roles.
- 10+ years leading SaaS product development programs.
- Proven track record delivering complex, cross-functional initiatives.
- Experience applying AI, automation, or workflow tools to improve business processes.
- Familiarity with AI-assisted tools, copilots, or intelligent systems.
- Ability to translate emerging AI capabilities into practical, business impact.
- Strong analytical and problem-solving abilities.
- Deep understanding of Agile and software development lifecycle.
- Excellent stakeholder management and communication skills.
- Ability to operate effectively in ambiguous, fast-moving environments.
- Track record of improving systems, processes, or operating models.
- Hands-on with AI agent frameworks (Claude/Agentforce, MCP tools)—builds, not just directs.
- Automated a real workflow end-to-end with AI, with measurable effort saved.
- Comfortable scripting to prototype automations and validate AI output.
- Reaches for automation before headcount.
- Treats manual coordination as a bug to fix.
Nice To Haves
- Prototypes in a terminal, not just slides.
Responsibilities
- Lead complex programs from planning through execution, aligning scope, timelines, and business goals.
- Design and implement AI-first program frameworks, incorporating automation and intelligent workflows.
- Partner with executive leadership as a trusted advisor to drive clarity, prioritization, and outcomes.
- Drive cross-functional alignment through structured cadences, metrics, and decision frameworks.
- Manage dependencies across teams and proactively resolve risks and blockers.
- Identify opportunities to automate manual processes and improve operational efficiency.
- Apply AI and agent-based workflows to streamline execution and reduce coordination overhead.
- Foster a culture of accountability, innovation, and continuous improvement.
- Build AI agents and multi-agent pipelines that automate status, risk detection, and reporting.
- Define metrics for AI adoption and impact across the org.
- Codify reusable AI assets—skills, prompts, agents—so wins scale across teams.
- Pilot emerging AI capabilities on real work; standardize what proves out.
Benefits
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
