Technical Program Director

Kraken•New York, NY

3d•$180,000 - $220,000•Hybrid

About The Position

Kraken is a technology company focused on creating a smart, sustainable energy system. Our operating system for energy is transforming the industry around the world by optimizing renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences. This role will lead the technical orchestration of a major client program, partnering with an international energy retailer in their operational transformation. You will oversee the migration’s technical pillar and manage the ongoing technical relationship, supporting the client’s adoption of our Kraken platform as part of their broader business transformation. We are looking for well-rounded individuals who are comfortable with ambiguity, are self-starters, and willing to roll their sleeves up to get to the nitty-gritty of a problem. You must be committed to the Kraken way of delivering tech based on simplicity, client benefit, and efficiency while bringing senior stakeholders through a journey of change. You must be willing to challenge beliefs, have the ability to see through multiple viewpoints, and, if needed, reach beyond your remit to support the client.

Requirements

Communication: Confident in calling out approaches that aren't best for the client and always striving for simplicity. Ability to communicate the context behind decisions relating to the platform & client priorities. Ability to build strong relationships and credibility amongst senior stakeholders, balancing the needs of the client with Kraken’s business needs and platform potential and constraints.
Program management: Confident in managing a long term, fast paced program. Can be both high level and dive into detail when required. Ability to directly manage a team and manage processes that can drive the right outcomes for clients.
Strong technical aptitude: Logical thinker with strong problem solving skills within an agile working framework. Must quickly be able to grasp the technical capabilities and constraints of the Kraken platform. Advocate for the continuous deployment approach and champions building tech iteratively.
Business acumen: Able to understand business goals of both client and Kraken, putting all technology decisions into context to ensure measurable success can be achieved and celebrated.
Technical mindset, experience in engineering-led industries.
Sector-relevant experience in managing complex technology implementation or migration programs.
Proven experience in software adaptation, deployment and integration.
Exceptional interpersonal skills.
Prior experience working on CIS implementations within the utilities industry (telco, water, energy etc).

Responsibilities

Building trusted relationships with client executives and technology stakeholders, including partnering with our product and engineering teams to align on priorities.
Serving as the escalation point for client concerns and ensuring both technical challenges and product requirements are effectively managed.
Defining success criteria and governance for delivering the technical pillar of the program.
Owning the Kraken platform localization plan to meet client expectations while matching Kraken roadmap.
Summarizing and articulating client needs, considerations, timelines, etc. internally as structured input for the successful and timely execution of any required technology platform localization and development.
Directing internal Kraken software developers contributing to the client program, as well as potential external Partners, on tech platform deliverables to ensure an overall successful and timely technology migration.
Supporting the client meets their business needs via the delivery of tech.
Understanding the Kraken infrastructure, aligning client direction with the overall goal for the Kraken platform & business.
Setting up training programs to upskill the technical arm of the client.
Being an advocate for the Kraken way of delivering tech and supporting the client in shifting their mindset around tech delivery.