Technical Program Analyst

RER SOLUTIONS, INCWashington, DC

About The Position

RER Solutions, Inc., is accepting resumes for a Technical Program Analyst to join our superior workforce. The Technical Program Analyst will coordinate with and support LPO Admin Assistance regarding Commodity IT requests.

Requirements

  • Minimum of US Citizenship required to obtain client-issued Public Trust
  • Minimum of 2 years of relevant experience
  • Excellent written and oral communication skills
  • Excellent attention to detail, and an understanding of fundamental business writing
  • Expertise in Microsoft Office Products (i.e., Word, Excel, PowerPoint, and Outlook)

Responsibilities

  • Support all Onboarding and offboarding requests to include equipment shipping and setup, and saving any files or records
  • Monitor all commodity IT (IT-POC) activity from OCIO and respond to their requests. Their requests include Certificate of Receipt Issues, Coordinating equipment upgrades, Missing Equipment Resolution support
  • Reach out to employees when their assigned devices are available for upgrade
  • Support LPO Conference Room setups and coordinate with EITS on any issues
  • Support users with initial triage for IT requests and help users log a ticket with the EITS helpdesk for problems that require further assistance
  • Pick up the newspaper and deliver it to the front office
  • Unlock the Front office, turn on lights, and open the Conference room door
  • Check all LPO copiers for paper, toner, and jams, and contact Copy Management if there are any issues
  • Send monthly printer Page Counter reports to the Copy management office
  • Update nameplates for hotel spaces for the following workday on Monday and again on Monday in preparation for Tuesday
  • Ship out equipment (if needed)
  • Oversee Hotel Space reservation list, window spaces, and assist with updating hotel space scheduling
  • Check equipment and wipe down and spray all hotel spaces on Friday in preparation for Monday and again on Monday in preparation for Tuesday
  • Setup office space for new occupants
  • Correspond with movers to relocate or surplus unwanted furniture
  • Update seating tracker and floor plan whenever a space becomes occupied/vacant
  • Check the loading dock and FedEx/carriers office for packages
  • Check mail in the morning and afternoon
  • Assist admin with burn bags, inventory of gaining and departing employees, and buying supplies from the supply store
  • Contact MA conferencing for new employee nameplates
  • Assist admin with shipping awards, booklets, postcards, etc
  • Contact facilities for any maintenance and cleaning needs
  • Deliver returned Laptops, docking stations, and monitors to OCIO when an employee separates or transitions to another agency
  • Make the proper correction to the Safety inspection findings

Benefits

  • paid holidays
  • vacation
  • sick leave
  • 401k matching
  • life insurance
  • health
  • vision
  • dental benefits
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