Technical Program Analyst

RER SOLUTIONS, INC•Washington, DC

About The Position

RER Solutions, Inc., is accepting resumes for a Technical Program Analyst to join our superior workforce. The Technical Program Analyst will coordinate with and support LPO Admin Assistance regarding Commodity IT requests.

Requirements

Minimum of US Citizenship required to obtain client-issued Public Trust
Minimum of 2 years of relevant experience
Excellent written and oral communication skills
Excellent attention to detail, and an understanding of fundamental business writing
Expertise in Microsoft Office Products (i.e., Word, Excel, PowerPoint, and Outlook)

Responsibilities

Support all Onboarding and offboarding requests to include equipment shipping and setup, and saving any files or records
Monitor all commodity IT (IT-POC) activity from OCIO and respond to their requests. Their requests include Certificate of Receipt Issues, Coordinating equipment upgrades, Missing Equipment Resolution support
Reach out to employees when their assigned devices are available for upgrade
Support LPO Conference Room setups and coordinate with EITS on any issues
Support users with initial triage for IT requests and help users log a ticket with the EITS helpdesk for problems that require further assistance
Pick up the newspaper and deliver it to the front office
Unlock the Front office, turn on lights, and open the Conference room door
Check all LPO copiers for paper, toner, and jams, and contact Copy Management if there are any issues
Send monthly printer Page Counter reports to the Copy management office
Update nameplates for hotel spaces for the following workday on Monday and again on Monday in preparation for Tuesday
Ship out equipment (if needed)
Oversee Hotel Space reservation list, window spaces, and assist with updating hotel space scheduling
Check equipment and wipe down and spray all hotel spaces on Friday in preparation for Monday and again on Monday in preparation for Tuesday
Setup office space for new occupants
Correspond with movers to relocate or surplus unwanted furniture
Update seating tracker and floor plan whenever a space becomes occupied/vacant
Check the loading dock and FedEx/carriers office for packages
Check mail in the morning and afternoon
Assist admin with burn bags, inventory of gaining and departing employees, and buying supplies from the supply store
Contact MA conferencing for new employee nameplates
Assist admin with shipping awards, booklets, postcards, etc
Contact facilities for any maintenance and cleaning needs
Deliver returned Laptops, docking stations, and monitors to OCIO when an employee separates or transitions to another agency
Make the proper correction to the Safety inspection findings