Technical Product Support Engineer III (E3)

Applied Materials•Portland, OR

20h•Hybrid

About The Position

This role will provide all aspects of escalation technical support for Applied Materials CMP installed base of tool technologies. It will be responsible for enhancing tool performance through remote and on-site escalations support to Customer Engineers, technicians, and other product focused personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment. It will also provide support for other customer technical issues related to equipment, programs, installations, and upgrades. The role will respond to situations where first-line product support needs additional help to isolate or fix problems in malfunctioning equipment.

Requirements

CE3-CE5 with strong understanding of CMP fundamentals, communication skills
Proficient in English language both written and verbal
Bachelor degree or equivalent experience in a technical field (Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline) + 5 years of experience with Applied Materials CMP products or similar TSE CMP product support role

Nice To Haves

LK / LKP Knowledge/Experience is needed
Opta experience a plus
200mm CMP product knowledge a plus

Responsibilities

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Explains difficult or sensitive information; works to build consensus
Interprets internal/external business challenges and recommends best practices to improve products, processes or services
Communicates difficult concepts and negotiates with others to adopt a different point of view
Use/Proficiency of internal systems (AIx/Digital Tools) to mine and analyze tool specific data
Enhances local team product technical knowledge by frequent knowledge transfer and ensures field implementation
Creates documentation for field use (TLLs)
Presents at customer level; creates presentations at the engineering level for delivery to customers on system upgrades, support plans, technical demonstrations (new part introductions)