Technical Product Support Analyst

Trane Technologies•Lexington, KY

21h•Hybrid

About The Position

This Technical Product Specialist is responsible for creating, maintaining, and testing product data, pricing, rules & notes for products in our Unitary portfolio. This work supports software programs used by the field sales organization, as well as external customers, to select Trane Commercial Systems equipment. It also supports the tools used by commercial sales offices to price, generate documents such as proposals and submittents, and ultimately to order Trane equipment. This position requires a detailed-oriented person who works well both independently and in a team setting. Must have good written communication skills to clearly communicate product selection and ordering requirements to both internal Trane personnel and external customers.

Requirements

Bachelor’s Degree in Computer Science, Statistics, Data Science, Information Systems, Engineering, or equivalent degree OR Associate’s Degree (Electrical or Mechanical Design is desired) and 2 years of Trane Commercial Product experience is preferred
Working knowledge of computer-aided graphic systems; AutoCAD experience preferred.
Basic understanding of product definition and configuration concepts preferred.
Must be able to function in a technical engineering team environment.
Ability to work both individually and in cross-functional teams
High attention-to-detail and solid communication skills
Self-motivated and tenacious
Excellent computer skills
Willing to learn and ask questions

Responsibilities

Oversee implementation, maintenance, and auditing of configuration management and bill of materials across multiple systems to ensure data integrity.
Utilize critical thinking skills to convert requirements from design, engineering, product support, and manufacturing into effective supporting tools and processes.
Troubleshoot and resolve data and application issues reported by customers, ensuring timely and effective solutions.
Ensure delivery of accurate and reliable data products by thoroughly reviewing both personal work and the work of others.
Work with cross-functional teams to create and maintain analytic workflows and data visualizations that support business objectives.