Technical Product Support Agent

Revelyst•Carlsbad, CA

3d•Onsite

About The Position

We are seeking an experienced Technical Product Support Agent to join the Revelyst Golf & Technology platform team located in Carlsbad, CA. As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance.

Requirements

College level education in field related to Computers, Networking, or Golf or Similar Work Experience in the Marketplace
Working knowledge of Android, iOS, database usage, and audio-visual setup
Strong verbal and written communication skills.
Ability to quickly assess client requests and identify solutions.
Strong customer-focused orientation.
Attention to detail.
Ability to work a task with a team to completion.
Ability to research and resolve issues, self-starter.
Strong working knowledge of MS Windows 7/8/10 Operating Systems and newer.
Previous computer or customer support experience.

Nice To Haves

Computer Networking Experience a Plus!
Golf knowledge is a Plus!

Responsibilities

Work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web-based remote desktop control tool.
Work with end users to understand, diagnose, and resolve Golf Data questions.
Work to document incoming customer issues for reporting
Develop in-house & end-user documentation articles based upon experience resolving new customer issues to grow helpdesk knowledge base.
Work with customers and manufactures to organize returns and any replacement or repairs.
Work with end users to process and upsell new items.