Specialist 1, Technical Product Sales Support

Comcast•Silver Spring, MD

2d•$26 - $43•Remote

About The Position

This position delivers technical knowledge and assistance to customers and internal teams for effective use of technical products. The Technical Product Sales Support Specialist 1 acts as a connection between sales, engineering, and customers to resolve technical questions. Responsibilities include addressing concerns, resolving problems, and enhancing product performance to align with business objectives and customer satisfaction targets.

Requirements

0-2 Years Relevant Work Experience
Bachelor's Degree (or some combination of coursework and experience, or extensive related professional experience)

Nice To Haves

Collaboration
Customer Experience (CX)
Teamwork

Responsibilities

Providing technical guidance to sales teams and customers during the product selection and implementation process.
Assisting in troubleshooting and resolving technical issues related to product performance or application.
Preparing and delivering technical presentations and product demonstrations to internal teams and customers.
Collaborating with engineering teams to address product-related inquiries and improve customer outcomes.
Maintaining accurate documentation of customer interactions, technical solutions, and product updates.
Supporting the development of training materials and resources for internal teams and customers.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.