Technicial Product Owner

Brinks Home

7d

About The Position

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. Our platinum-grade protection is backed by award-winning customer service and expertly trained professionals. We strive for the highest standards for our customers while fostering a positive work environment for our employees. We create a culture that fosters innovation, celebrates creativity, and encourages authenticity. Join us and be part of a collaborative team that is relentless in our pursuit of security for life.

We are currently seeking a seasoned, results-driven Technical Product Owner who embodies our core values: Service, Accountability, Customer Focus, Growth, and Integrity. This role will lead the strategy, development, and optimization of our sales and field service experiences across mobile and web — the tools our field technicians rely on to install, activate, and service equipment in customers' homes every day. You will ensure our products deliver exceptional value to users, with a focus on usability, performance, and innovation. You will operate as the Product Owner on a Scrum team within a SAFe environment, working shoulder-to-shoulder with Field Operations, Engineering, and Sales, and using AI to work faster and smarter across the entire product lifecycle. As a senior individual contributor, you will set direction in ambiguous problem spaces with minimal oversight, influence without authority, and raise the bar for product practice across the team.

Requirements

• 7+ years of experience as a Product Owner, with a strong focus on mobile and web applications, including at least 3 years owning a technical product alongside an engineering team.
• 5+ years of experience with SAFe Agile methodology and Jira.
• AI-savvy — strong understanding of AI/ML for identifying opportunities, requirements, and design aligned with business goals, plus practical use of AI in day-to-day work to maximize individual and team productivity.
• Hands-on experience as a Product Owner on a Scrum team, including representing a product area across multiple PI planning cycles; SAFe (Scaled Agile Framework) experience strongly preferred.
• Command of the software development lifecycle and its supporting functions, including QA, release management, DevOps, documentation, and training.
• Strong requirements craft — user story mapping, process and workflow mapping, clear written specifications, and testable acceptance criteria.
• Proven track record of delivering successful, high-usage mobile (iOS and/or Android) and web applications from concept through multiple release cycles.
• Data fluency — comfortable querying data or working in BI dashboards, and using funnel, cohort, and adoption analysis to size opportunities and defend decisions.
• Ability to operate autonomously — setting direction in ambiguity, making defensible trade-off decisions, and driving outcomes end to end.
• Excellent communication, stakeholder management, and problem-solving skills, with the ability to communicate effectively across all levels of operations and users.
• Proven ability to thrive on fast-paced, cross-functional teams with competing priorities and shifting requirements.

Nice To Haves

• Experience within the home security industry and/or a field operations dispatch.
• Working knowledge of scheduling capabilities and inventory management.
• Experience with A/B testing and product analytics across mobile and web.
• Proficiency with backlog management, documentation, and design collaboration tooling.
• Experience mentoring or coaching less-experienced product owners and analysts, and influencing senior stakeholders without formal authority.
• Negotiation and conflict-resolution skills, with the ability to reconcile competing stakeholder priorities and hold a defensible "no."
• Executive storytelling — distilling complex technical and operational detail into concise written and verbal narratives for senior leadership.
• Customer and technician empathy, intellectual curiosity, and the adaptability to stay effective as priorities and requirements shift.
• Ability to manage multiple concurrent product initiatives without losing momentum on any of them.

Responsibilities

• Own and manage the mobile and web product backlog, equipment inventory capabilities, and scheduling and dispatch capabilities. Prioritize features that enhance the user experience across both platforms.
• Define clear user stories, acceptance criteria, and success metrics with instrumentation defined up front, then use experimentation — A/B tests, feature flags, and phased rollouts — and post-release data to measure adoption and iterate.
• Collaborate with UX/UI designers to ensure intuitive, responsive, and accessible mobile and web interfaces.
• Advocate for mobile-first, responsive design principles across the organization and stay current on mobile and web trends, technologies, and best practices.
• Partner with Field Operations leadership and field technicians to translate equipment job installation, activation, and service workflows into clear product requirements.
• Own and communicate the product roadmap for your area, sequencing releases against business outcomes, keeping stakeholders current on status and expectations, and making trade-offs visible to leadership.
• Identify, pilot, and champion AI tools that accelerate discovery, backlog refinement, documentation, and day-to-day team productivity.
• Define requirements for AI-enabled product features such as guided troubleshooting, intelligent scheduling, and automated job verification — including data quality, human-in-the-loop review, and responsible-AI guardrails.
• Serve as Product Owner on a Scrum team operating within a SAFe cadence — PI planning, backlog refinement, iteration planning, reviews, and system demos.
• Manage cross-team dependencies and integration requirements across CRM, dispatch and scheduling, billing, e-signature, order management and inventory, and device telemetry systems.
• Partner with developers across the full software development lifecycle, from discovery through release — technical feasibility, timely delivery, QA, UAT, and deployment readiness.
• Define non-functional requirements with engineering — performance, offline and low-connectivity resilience, security, accessibility, and data-privacy compliance.
• Drive alignment across Field Ops, Sales, Engineering, QA, Training, and Customer Care in a fast-paced, cross-functional environment.
• Own release readiness and adoption: release notes, field enablement and training content, pilot and rollout plans, and post-launch issue triage with engineering.

Benefits

• Medical, Dental, Vision, 401(k) with Employer Match, Paid Time Off & Paid Holidays, HSA/FSA, Life & AD&D Insurance, Disability Coverage, Maternity/Parental Leave, Mental & Physical Health Benefits, Employee Resource Groups, Volunteer Hours, Discounted Equipment & Monitoring, and Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed