Technical Product Operations Specialist

Come and See•Colorado Springs, CO

1d•Hybrid

About The Position

The Technical Product Operations Specialist is responsible for ensuring the reliability, usability, and operational effectiveness of digital products across all platforms. This role combines user acceptance testing (UAT) with technical configuration, troubleshooting, and process optimization to support high-quality product delivery. Reporting to the Principal Product Manager, this role partners closely with engineering, product, and content teams to validate product functionality, support system configuration, and improve operational workflows. The Technical Product Operations Specialist plays a critical role in both identifying issues and helping resolve them through hands-on system interaction and lightweight technical solutions. The ideal candidate is highly analytical, technically curious, and detail-oriented. They are comfortable working across multiple platforms, navigating complex systems, and using tools, scripting, or automation to improve efficiency and reliability. This is not a software engineering role, but it requires strong technical aptitude and a systems-oriented mindset.

Requirements

Experience with QA methodologies, test planning, and execution.
Strong understanding of mobile, web, and connected TV platforms.
Experience working with CMS platforms, admin tools, or product configuration systems.
Ability to troubleshoot technical issues across systems and workflows.
Experience with bug tracking, logging, and debugging tools.
Bachelor’s degree or equivalent experience preferred.
4–6 years of experience in QA, product operations, technical support, or related roles.
Demonstrated ability to operate as a technical power user within product ecosystems.

Nice To Haves

Familiarity with scripting or automation tools (e.g., JavaScript, Python, or similar) preferred.
Comfort working with APIs, data structures, or system integrations is a plus.
Experience working with complex, multi-platform digital products strongly preferred.
Experience in non-profit, faith-based, or mission-driven organizations a plus

Responsibilities

Own and execute user acceptance testing across all platforms, including mobile, web, and connected TV devices.
Develop and maintain test plans and test cases for new features and releases.
Validate functionality, usability, and performance prior to release.
Conduct regression testing to ensure stability across updates.
Validate product behavior across devices, operating systems, and environments.
Identify platform-specific issues and ensure consistency of user experience.
Develop deep familiarity with platform-specific requirements and constraints.
Configure and manage product settings, content configurations, and system parameters as needed.
Support internal teams by troubleshooting issues within CMS, apps, or related systems.
Investigate and resolve operational issues that impact product functionality or content delivery.
Serve as a technical resource for diagnosing issues that do not require full engineering support.
Identify, document, and prioritize bugs with clear reproduction steps and context.
Partner with engineering teams to triage and resolve issues efficiently.
Verify bug fixes and ensure issues are fully resolved.
Identify opportunities to improve workflows, reduce manual effort, and increase reliability.
Develop lightweight scripts, tools, or automations to streamline repetitive tasks.
Contribute to the evolution of QA and operational processes.
Support release readiness by validating product and content from a technical and user perspective.
Ensure critical issues are identified and addressed prior to release.
Provide input into go/no-go decisions based on quality and system readiness.
Work closely with product managers, content operations, and engineering teams to ensure alignment.
Communicate issues, risks, and findings clearly and effectively.
Provide actionable recommendations to improve product quality and operational efficiency.