Technical Product Manager

Archdiocese of St. Louis•Webster Groves, MO

1d•Onsite

About The Position

The Technical Product Manager serves as the primary support and administration resource for the Archdiocese’s Raiser’s Edge platform. This role provides functional support, manages vendor relationships, leads system enhancements and projects, and promotes best practices to ensure effective use of the database across the organization.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
Three or more years of experience in Technical Product Management, CRM administration, or a related role.
Demonstrated proficiency in database management.
Advanced computer skills, including Microsoft Office and SQL.
Understanding of APIs, system integrations, data flows, and related business applications.
Strong written, verbal, and interpersonal communication skills.
Ability to work independently and manage multiple priorities.
Strong organizational skills and attention to detail.
Effective presentation and facilitation skills.
Ability to collaborate with diverse stakeholders and all levels of staff.
Dependable, customer-focused, and team-oriented.
Strong analytical and problem-solving abilities.

Nice To Haves

Experience with Raiser’s Edge NXT or a comparable CRM platform preferred.
Experience with Microsoft Power Automate, Power BI, or similar automation and reporting tools preferred.
Knowledge of accounting or bookkeeping principles preferred.

Responsibilities

Serve as the primary contact for Raiser’s Edge support, coordinating issue resolution and system enhancements.
Build and maintain relationships with archdiocesan Raiser’s Edge users.
Provide guidance on system functionality, best practices, and data standards.
Coordinate and support user training, including vendor-led training sessions.
Provide on-site functional application support and project assistance.
Analyze system usage and recommend process improvements and best practices.
Research, communicate, and manage software releases, upgrades, and conversions.
Serve as liaison with software vendors, including contract renewals, service agreements, and software purchases.
Manage projects related to technology enhancements, integrations, process improvements, creative initiatives, and event support.
Develop, maintain, and document database processes, procedures, and organization-wide data standards.
Facilitate regular user meetings, including the Raiser’s Edge Super User Group.
Support CRM integrations and data flow between business applications.