Technical Product Manager

Hagerty

1d•Hybrid

About The Position

As a Technical Product Manager, you'll be responsible for supporting the strategy, roadmap, and delivery of Hagerty's Cross Journey Experiences (XJE) and Data Products that create more connected, personalized customer experiences across the Hagerty ecosystem. You'll partner with engineering, design, analytics, marketing, and business stakeholders to build products that help customers discover more of what Hagerty offers, while leveraging customer data to deliver relevant, tailored experiences throughout the customer lifecycle.

Requirements

Experience managing or contributing to customer-facing digital products in an Agile environment.
Experience working with cross-functional teams including Engineering, UX, Analytics, and business stakeholders.
Ability to translate customer problems and business goals into clear product requirements and user stories.
Strong analytical and problem-solving skills with experience using data to inform product decisions.
Experience prioritizing work and managing competing priorities in a fast-paced environment.
Familiarity with product discovery techniques including customer research, experimentation, and behavioral analytics.
Strong written and verbal communication skills with the ability to effectively collaborate across technical and non-technical teams.
Comfortable working with technical teams and understanding APIs, data flows, system integrations, and technical trade-offs.
Organized, detail-oriented, and capable of managing multiple initiatives simultaneously.
Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.

Nice To Haves

Experience with personalization, customer identity, customer data platforms (CDPs), or digital engagement products.
Experience working with customer analytics, experimentation, or A/B testing platforms.
Familiarity with Agile methodologies including Scrum or Kanban.
Experience with consumer-facing digital products in insurance, membership, marketplaces, media, or eCommerce.
Experience working with data products, APIs, customer profiles, or recommendation systems.
Experience using product management tools such as Azure DevOps, Jira, Figma, or similar collaboration platforms.
Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable.
For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.

Responsibilities

Manage product initiatives that improve customer experiences across multiple Hagerty digital products and business lines.
Help define and execute product roadmaps for Cross Journey Experiences and Data Products in partnership with senior product leadership.
Translate customer, business, and technical needs into well-defined product requirements, user stories, and acceptance criteria.
Partner closely with Engineering, UX, Data Engineering, Analytics, Marketing, Membership, Insurance, Marketplace, and other cross-functional teams to deliver valuable customer experiences.
Contribute to products that leverage customer identity, behavioral data, and personalization to improve engagement and create more relevant digital experiences.
Analyze customer behavior, product performance, and usage data to identify opportunities for optimization and new feature development.
Participate in customer discovery activities including research, stakeholder interviews, analytics reviews, and usability testing.
Prioritize product backlog items while balancing customer value, technical complexity, and business objectives.
Support Agile delivery by participating in sprint planning, backlog refinement, release planning, and product testing.
Monitor feature performance after launch and recommend iterative improvements based on customer feedback and data.
Document product requirements, workflows, business rules, and product decisions to ensure shared understanding across teams.
Stay informed on industry trends, customer expectations, and emerging technologies related to personalization, customer identity, and digital experiences.