Technical Product Manager

Nexiva•Alpharetta, GA

1d•$50•Hybrid

About The Position

We are seeking a Technical Product Manager to support a modernized Insurance Platform while ensuring the stability and reliability of existing production systems. This role is ideal for someone with a strong technical foundation who enjoys solving production challenges, working closely with engineering teams, and driving continuous platform improvements. The successful candidate will help maintain operational excellence while contributing to modernization initiatives and future platform enhancements.

Requirements

5+ years of experience as a Product Manager, Technical Product Manager, or related technical role
Experience working with APIs, integrations, or data-driven platforms
Experience supporting production applications and resolving live production issues
Strong analytical, troubleshooting, and problem-solving skills
Ability to collaborate effectively with Engineering and cross-functional teams
Excellent communication and stakeholder management skills

Nice To Haves

Insurance, FinTech, or Data Platform experience
Knowledge of REST APIs , authentication, and platform integrations
Experience with platform modernization or legacy system migrations
Agile/Scrum delivery experience
Exposure to AI-enabled solutions , including: Intelligent automation, Anomaly detection, AI-powered workflows, Operational efficiency improvements

Responsibilities

Own assigned components of the Insurance Platform, including APIs, batch processing, connectivity, or support tooling.
Define, prioritize, and manage the product backlog based on customer impact and business priorities.
Partner with Engineering teams to deliver scalable, reliable platform capabilities.
Identify opportunities to improve platform functionality using data insights and emerging technologies.
Lead the triage, prioritization, and resolution of production issues.
Coordinate across Product, Engineering, Operations, and Support teams during incident management.
Communicate production incidents, business impacts, and resolutions to internal stakeholders.
Perform root cause analysis and drive long-term platform stability improvements.
Monitor operational health and proactively identify automation opportunities to reduce recurring issues.
Support legacy platform operations during modernization efforts.
Collaborate with product teams and customers to support platform integrations and onboarding.
Improve onboarding documentation, developer experience, and integration processes.
Deliver enhancements across APIs, connectivity, batch processing, and platform tooling.
Support migration initiatives from legacy platforms to modern architecture.
Work closely with Product Management, Engineering, Architecture, Operations, and Customer Success teams.
Balance operational stability with new feature delivery.
Drive platform improvements focused on scalability, efficiency, and usability.
Utilize operational metrics and product data to prioritize work.
Monitor KPIs including: Incident trends, Resolution times, Platform adoption, Onboarding efficiency.
Analyze platform usage and customer feedback to identify continuous improvement opportunities.
Ensure platform capabilities comply with API standards, data governance, and enterprise architecture guidelines.
Promote consistency, scalability, and reusable platform components.
Partner with governance teams to maintain platform quality and compliance.