Technical Product Manager

The Whole Group•Missoula, MT

About The Position

We are seeking a Senior Technical Product Manager to join a global consulting delivery team implementing ServiceNow Sales CRM for a large enterprise client. This is a hands-on, client-facing role requiring equal parts technical depth and business acumen. You will translate ambiguity into executable designs, work directly with client stakeholders, and hold yourself accountable to the quality of your output. Senior TPMs in this role operate independently — bringing recommendations, not just questions, and making design decisions without hand-holding.

Requirements

12+ years of software product management experience
Proven delivery of Sales CRM and/or CPQ implementations at enterprise scale
Strong CRM and/or CPQ third-party consulting implementation experience
Experience joining and contributing to established delivery programs mid-engagement, not just greenfield builds
Experience managing global Sales products and SaaS vendor relationships
Demonstrated experience with the ServiceNow platform, including familiarity with its core architecture, data model, and configuration capabilities
Prior experience with ServiceNow Sales CRM and related modules (CPQ, Revenue Management, or Sales Force Automation) strongly preferred; Sales CRM certification a plus
Experience designing AI-enabled solutions on enterprise platforms
Deep understanding of sales cycles — direct, indirect, renewals, and lead-to-cash end-to-end
Strong grasp of CPQ cross-system dependencies and downstream impact
Genuine curiosity about customer needs; track record of building client relationships and delivering customer-centric outcomes
Strong ownership mindset and urgency; prioritizes high-impact activities and acts without needing to be prompted
Composure under pressure from demanding stakeholders; strong EQ and conflict management skills
Exceptional communication and presentation skills, including the ability to demo functionality clearly to non-technical audiences
Proficient in Agile/Scrum delivery methodologies; adapts quickly to shifting priorities in complex program environments
Bachelor’s degree in Computer Science, Engineering, Business, or related field preferred.

Nice To Haves

Sales CRM certification a plus

Responsibilities

Own both product-level outcomes and individual feature delivery across the Sales CRM workstream — from requirement definition through acceptance, maintaining continuity across the full lifecycle.
Surface insights, raise blockers early, and drive resolution without waiting for direction. Urgency and accountability are the standard, not the exception.
Design solutions and make decisions independently in a complex, fast-moving delivery environment.
Gather and prioritize requirements; translate them into user stories, use cases, and acceptance criteria.
Think holistically: Sales CRM cascades across systems. Account for downstream lead-to-cash dependencies in every design decision.
Balance design capability with business acumen — technical/functional depth is essential; functional execution alone is not sufficient.
Validate out-of-the-box platform behavior before assuming customization is required. Come to design sessions with recommendations, not just questions.
Apply working knowledge of database design, API structures, and table schemas. Schema exploration, quote creation, and happy-path flow validation are expected first actions on any new workstream.
Conduct acceptance testing of functionality delivered by the development team — confirm stories meet defined criteria before progressing to QA or stakeholder review.
Collaborate with engineering to confirm feasibility and maintain story continuity — accurate tracking, clear cross-references, and consistent hygiene across sprints.
Build strong relationships with client stakeholders; maintain composure and credibility in demanding conversations.
Demonstrate delivered functionality back to stakeholders in a clear, structured way — connecting what was built to the requirements they raised and making the solution tangible.
Gather and act on feedback; iterate on designs to address evolving requirements. Validate work before handoff — own your quality.
Bring a point of view. Surface blockers with context: the what, the why, and a recommended path forward.
Document decisions and design rationale proactively. Manage new scope requests formally — assess against timeline and capacity before committing.