Technical Product Manager

Campus Connect, Inc • Gulfport, MS

11d

About The Position

Campus Connect Group operates a portfolio of software businesses serving the private post-secondary education sector. One of our operating companies runs a mature platform used daily by career colleges and training institutes across North America. We are looking for a Technical Product Manager to own what gets built, in what order, and to what standard. This is a delivery and prioritization role, not a market research or roadmap visioning role. You will inherit a backlog of several hundred open items, some of them years old, on a mature ASP.NET and Visual Basic codebase. Your job is to bring order to it: decide what matters, make sure developers receive clear and complete work, and give clients delivery they can predict. If you enjoy turnarounds, this is a good fit.

Requirements

• Genuine technical comfort, including the ability to read a stack trace and form a view on what is happening.
• Ability to write SQL well enough to query a database and check something yourself.
• Ability to distinguish a display issue from a data issue from a permissions issue.
• Comfort discussing a developer's estimate on its merits.
• Comfort with legacy technology: classic ASP.NET WebForms, Visual Basic, on-premise deployment, and a codebase with years of accumulated decisions.
• Five or more years owning a product backlog in B2B SaaS or enterprise software.
• Experience clearing a neglected or distressed backlog, with the ability to describe how it was done and what tradeoffs were made.
• Hands-on configuration of a ticketing system (workflow states, SLAs, automation, and reporting). Zoho experience is helpful, but Jira, Zendesk, ServiceNow, or Azure DevOps are transferable.
• Direct experience working with client-facing teams and with clients, including conversations about scope and timing.

Nice To Haves

• Experience in education technology, student information systems, or another sector selling to institutions with procurement cycles and compliance requirements.
• Experience through a version control or CI/CD modernization.
• Sufficient comfort with data to build your own reports.

Responsibilities

• Own the ranked backlog, deciding sequencing based on severity, client revenue, and effort, and explaining that order to an executive team or client.
• Triage every incoming request within one business day, classifying it as account management work, developer work, needing more information, or declined.
• Establish work intake standards, ensuring no item reaches a developer without a concrete example, expected versus actual behavior, steps to reproduce, and acceptance criteria.
• Plan releases with the development lead, including deployment cadence.
• Make clear decisions on what will not be done, providing a stated reason for declining requests.
• Provide weekly reporting on items created versus closed, aging, cycle time, and SLA breaches, and act on the insights from this data.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed