Technical Product Manager
About The Position
We're Concentrix, the intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Systems, Telecommunications, or related field.
- 5+ years of Product Management, Technical Product Management, or Solution Delivery experience.
- 3+ years of experience within the Telecommunications industry.
- Proven experience leading large-scale enterprise technology initiatives.
- Strong understanding of Agile, Scrum, SAFe, or other product delivery frameworks.
- Experience managing cross-functional teams in complex environments.
- Demonstrated ability to drive projects from ideation through implementation and adoption.
- Excellent communication, stakeholder management, and presentation skills.
- Experience delivering AI-enabled products or business solutions.
- Familiarity with Generative AI platforms and Large Language Models (LLMs).
- Understanding of AI use cases within telecom, customer care, and enterprise operations.
- Experience defining AI product requirements, success metrics, and adoption strategies.
Responsibilities
- Define and communicate product vision, roadmap, and strategic priorities aligned with business objectives.
- Translate customer, market, and operational needs into scalable product and solution requirements.
- Develop business cases, ROI analyses, and value propositions for new products and capabilities.
- Identify opportunities to leverage AI, automation, analytics, and emerging technologies to improve customer experiences and operational efficiency.
- Lead end-to-end product lifecycle management from discovery through deployment and optimization.
- Create and manage product roadmaps, feature prioritization, release planning, and backlog management.
- Drive requirements gathering, user story development, acceptance criteria definition, and sprint planning activities.
- Partner with engineering, architecture, data, and operations teams to ensure successful implementation.
- Manage dependencies, risks, timelines, budgets, and stakeholder communications across multiple workstreams.
- Collaborate with business and technology teams to modernize telecom platforms and customer experiences.
- Work closely with data science and engineering teams to define AI use cases and establish success metrics.
- Ensure responsible AI implementation, governance, and business value realization.
- Build strong relationships with business leaders, technology teams, customers, and external partners.
- Present strategy, progress updates, risks, and recommendations to executive leadership.
- Act as the primary product owner and decision-maker for assigned initiatives.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- paid time off and holidays
- paid learning days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
