Technical Product Manager

Evolution Health Group•Pearl River, NY

16h•Hybrid

About The Position

Evolution Health Group is a full-service, integrated healthcare communications agency which has broad strategic capabilities and consists of 4 main divisions, Evolution Medical Communications – thought leaders in promotional medical education, including P2P engagement strategy from pre-launch to LOE Maestro360 – leaders in program execution of meetings, events and conventions blulava – experts with respect to optimizing the customer engagement experience through technology Darwin Academy – dedicated to providing novel, interactive peer to peer education We have been evolving (no pun intended) and growing since 2005. We take pride in our strategic partnerships with our clients and working with transformative therapies. We are proud of our diverse culture that inspires great work. EHG offers comprehensive benefits, cutting edge technology, both hybrid and remote work options, an office center with many amenities, and social action opportunities. Evolve with us (pun intended) and take the next step to boost your career. Job Title: Product Manager Job Purpose: We are looking for a senior product manager for our growing product team. The product team at EHG is a part of our blulava division and is responsible for moving our product ecosystem forward. This team is responsible for a suite of products within our ecosystem which we call 360Connex, a multi-tenant, SaaS ecosystem of platforms within which support biotech and pharmaceutical brands, on their various marketing and strategic initiatives We’re looking for a seasoned product leader who can be the product owner for one or more of our platforms within the 360Connex ecosystem. (S)He would join our growing team of business/product managers and help shape the product strategy and roadmap for one or more of our platforms making sure it aligns to the overall 360Connex vision. (S)He will play a hands-on role in defining the roadmap, gain a deep understanding of our business and platforms, help drive process consistency and quality with regards to how the platform roadmap is implemented and delivered, work with our internal and client stakeholders to understand business needs and appropriately create, refine and manage a prioritized roadmap and work closely with our development partner/teams to deliver based on the prioritized roadmap. The candidate will work closely with the other blulava teams as well as the other Evolution divisions to actively engage clients in showcasing the platform capabilities and features, understanding their needs in order to inform the roadmap, guide the client and other Evolution teams towards using the platforms capabilities and solutions. A critical success factor for this role is working within a virtual and partnered environment where members of the development, QA and other functions are a combination of internal resources and partner resources geographically distributed across various time-zone

Requirements

Bachelor’s degree or higher in engineering, STEM major
7+ years product management experience with a good portion in a multi-tenant SaaS platform ecosystem
Strong experience in a product management role building product roadmaps for scalable platforms
Demonstrated ability to manage client (internal and external) demands without devolving into customizations and custom implementations
Strong understanding of multi-tenant SaaS architectures, customization vs configuration trade-offs, extensible platform patterns and architectures
Highly effective cross-functional team management
Data drive approach to prioritization, decision making and roadmap implementation
Ability to evaluate, manage and drive long-term platform expectations not just immediate client value
Exceptional communications skills, comfortable engaging directly with clients and senior stakeholders. Combined with strong writing, editing and strong presentation skills
Strong problem solving skills with a bias towards scalable solutions

Responsibilities

Product Strategy & Road mapping Work closely with the client to identify and document business needs, translate this need into features/stories which can then be implemented by the development team.
Work with the internal services team to understand internal needs, balance this with the client needs to then create a prioritized roadmap keeping in mind that we are creating a multi-tenant SaaS ecosystem
Actively play a part in design reviews and grooming sessions with the development teams
Work with the Project Managers to ensure that any client implementations/configuration timelines keep in mind and are aligned to the roadmap
Work with development teams throughout the development process and ensure that the releases are appropriately managed (tested, matched to needs, launched in a timely manner as defined by the roadmap).
Balance short-term needs and customizations with long term platform stability and reusable features
Ensure the roadmap decisions enforce and reinforce a configuration first vs a customization first philosophy
Defines the product roadmap and delivery sprints in partnership with the development team
Client & Stakeholder Engagement Act as a primary point of contact for the client and internal stakeholders
Understand technical concepts and communicates to client and other internal stakeholders in non-technical language
Define, Manage and drive trade-offs between custom solutions and configurable platform features
Set and manage expectations with clients and internal teams as it relates to delivery timelines, efforts, scope, costs and platform constraints
Confident in saying “no”, “not yet”, or “here is a better way” in order to preserve the vision of a multi-tenant ecosystem
Process, Prioritization & Decisioning Own the product backlog and roadmap, prioritized with clear prioritization framework
Evaluate all requests through the lens of reusability across all tenants, platform and architecture impact, long term maintenance costs (both platform and resource)
Work closely with the development team to define standard ways of defining features, tenant level configuration needs, role based needs etc
Work with Project Management to inform platform related timelines, scope etc and help shape the overall implementation timelines
Strategy, Growth and Team Coordination Work closely with the head of product to manage team capacity and staffing needs across the 360Connex product portfolio
Provide insights and recommendations to drive strategic decisions on the product roadmap based on industry trends, Recommendations of Best Practices to adopt as a product organization and help implement the same
Stay up to date on new technology that affects our business and technology solutions
Change Management and Product Evangelism Be the subject matter expert for clients about our platforms and ecosystem
Champion a product first mindset, help internal teams understand product led realities vs service led expectations
Create lightweight artifacts (one-pagers, decision matrix, FAQs etc) to help drive the self-serve nature of our platforms for both internal and external clients
Establish and maintain a structured intake and prioritization process to reduce and prevent ad-hoc commitments that bypass roadmap, architecture and development feasibility.
Ensure appropriate impact analysis is in place to help shape the final decisions in such cases
Act as the final arbiter when service urgency conflicts with platform viability and integrity