Technical Product Manager

Great American Insurance Group•Cincinnati, OH

12d•Hybrid

About The Position

Great American Insurance Group is a leader in the insurance industry, combining a "small company" culture with "big company" expertise. We value diversity and inclusion, aiming to create a workplace where all employees feel included, empowered, and able to perform at their best. Strategic Comp, a result-oriented, performance-driven commercial insurance business unit, is seeking a Technical Product Manager at its home office in Cincinnati, OH. This role will support underwriting applications and partner with enterprise product implementation teams to articulate a vision that drives the division’s underwriting strategy. The company culture is built on connection, shared learning, and strong relationships, with employees expected to be on-site four days a week (Tuesday-Thursday core days) with one flexible remote day.

Requirements

Bachelor's degree in information technology, computer science, or related field.
A minimum of 3 years of related experience that includes experience in technical product management.
Strong understanding of product development and development framework, ideally Extreme Programming.
Exhibits analytical skills with the ability to gather and analyze data to drive problem solving and decision-making.
May own product strategy and execution, ensuring alignment between customer needs, business goals, and technology capabilities.
Exhibits business knowledge and the ability to identify and define business needs including an understanding of the organization's business and technology operations.
Demonstrates strong customer focus by being responsive, consultative, collaborative and accurate in work approach.

Nice To Haves

Certification in Lean methodologies preferred.
User-Centered Design certification preferred.

Responsibilities

Develops and maintains the product roadmap for underwriting systems, ensuring alignment with business goals and customer needs.
Collaborates with stakeholders to gather and prioritize underwriting system product requirements, translating business needs into technical specifications and user stories.
Defines and drives product strategy by aligning business objectives with long-term technical innovation, ensuring scalability and future-proofing product decisions.
Provides ongoing production support by managing support intake, coordinating cross-functional resolution of incidents and defects, analyzing recurring issues and user feedback, driving corrective actions, and implementing process and product enhancements.
Maps workflows, identifies bottlenecks, and collaborates with stakeholders to optimize underwriting processes, incorporating AI solutions where appropriate.
Documents and manages multiple projects concurrently, maintaining strong organization and clear visibility into progress and priorities.
Evaluates emerging technologies, architecture decisions, and integration approaches to optimize performance, security, and system compatibility.
Oversees the product development lifecycle, from concept to launch, working with engineering teams to ensure timely delivery of features and enhancements.
Serves as the primary point of contact for product-related inquiries and communicates product vision, strategy, and progress to stakeholders.
Advocates for the end-user by ensuring products are intuitive, user-friendly, and meet high standards of quality, conducting usability testing and gathering user feedback.
Leverages technical knowledge to make informed decisions about product architecture, design, and implementation, partnering with engineering teams to resolve technical challenges.
Tracks and analyzes product performance metrics, identifies areas for improvement, and implements changes to optimize product performance.
Fosters a collaborative environment by working closely with cross-functional teams and facilitating communication and coordination between departments.
Performs other duties as assigned.