Technical Product Manager

SupplyHouse.com

4d•$98,719 - $123,399•Remote

About The Position

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a new Technical Product Manager to join our growing Product Team. This individual will report into our Product Management Team Lead and drives the discovery, development, and delivery of Platform & Modernization/Enablement. The Technical Product Manager will partner with their team to prioritize modernization alongside business outcomes and work closely with business teams, technology partners, and third-party vendors. If you have strong technical expertise, a strategic vision, and a passion for collaborating with cross-functional teams to champion customer-centric solutions, we’d love to hear from you! This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington. This position requires travel to our headquarters in Melville, NY 3 times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Requirements

Bachelor’s degree in MIS or CIS with Business Minor or similar area or equivalent degree and professional experience
6+ years in product management or a technical role with hands-on involvement in software development lifecycles and system integrations
Demonstrated Agile development mindset with hands-on expertise in JIRA, Confluence, and Agile/Scrum methodologies
Proven track record of leading complex, cross-functional initiatives from planning through delivery, on time and within scope
Ability to independently solve complex, ambiguous problems while exercising sound judgment to resolve escalated technical and business issues
Strong leadership, collaboration, and stakeholder management skills, with the ability to align diverse teams around a shared vision
Strong leadership and collaboration skills with a proven ability to align diverse stakeholders around a shared vision
Experience with additional full-stack technologies and frameworks such as JavaScript, Spring Boot, Node.js, or similar
Microservices Architecture: Experience decomposing monoliths into microservices and managing service-to-service communication. Familiarity with Spring Boot
Frontend Ecosystems (React): Familiarity with modern frontend frameworks, specifically React, and understanding what a large-scale migration or adoption entails
DevOps & CI/CD Pipelines: Understanding of continuous integration and continuous deployment tools (e.g., Jenkins, GitHub Actions, Circle CI, GitLab) to optimize developer velocity
Identity & Access Management (IAM): Knowledge of authentication, authorization, SSO protocols (SAML, OIDC, OAuth 2.0), and user identity infrastructure
API Management & Infrastructure: Experience designing, versioning, and maintaining robust APIs (REST, GraphQL, or gRPC). Hands-on experience working with developers and IT teams, including writing technical requirements and participating in technical discussions (e.g., APIs, data models, architecture)
Feature Management: Familiarity with feature flagging/toggling frameworks (e.g., LaunchDarkly) for controlled rollouts and dark launching
Technical Debt Management: Ability to quantify the impact of tech debt, build a business case for tackling it, and balance it against new feature development
Platform-as-a-Product Mindset: Treating internal developers as your "customers" and gathering their feedback/requirements just like an external user
Roadmap & Prioritization Alignment: Strong ability to tie highly technical engineering foundational work directly to tangible business outcomes and ROI. Exceptional written and verbal communication skills, with the ability to translate complex technical concepts for non-technical audiences
AI/Automation Infrastructure: Familiarity with internal AI tooling and LLM infrastructure (e.g., evaluating and integrating AI-assisted development tools, internal chatbot/automation platforms)
Event-Driven Architecture: Working knowledge of message queue and event streaming systems (e.g., Kafka) for service-to-service communication
Core Data Infrastructure: Familiarity with relational database platforms (e.g., MySQL/MariaDB) and data warehouse infrastructure (e.g., BigQuery) at a level sufficient to participate in architecture tradeoff discussions

Nice To Haves

Cloud deployment experience with one or more major platforms: Google Cloud Platform, AWS, or Azure
Additional experience specifically within an eCommerce setting
Familiarity with enterprise systems such as WMS, ERP, CRM, or similar platforms, and experience integrating these systems
Certified CSPO, SAFe, PMP, or other relevant product/technical certifications

Responsibilities

Conduct user, customer, and market research to inform product strategy, translating insights into prioritized roadmaps and technical initiatives
Evaluate and prioritize opportunities based on customer value, business impact, technical complexity, architecture considerations, and engineering capacity
Lead the discovery, planning, and delivery of complex technical initiatives, including enterprise system integrations, API-driven solutions, cloud-native applications, and customer facing capabilities
Own and continuously refine the product backlog by developing clear user stories, acceptance criteria, technical requirements, and supporting documentation within JIRA and Confluence
Partner closely with Engineering and Architecture teams to define technical solutions, evaluate tradeoffs, and ensure alignment between product strategy and scalable system design
Facilitate Agile ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives, to maximize team effectiveness and predictable delivery
Drive cross-functional execution by proactively managing timelines, dependencies, risks, and stakeholder communication across multiple teams and initiatives
Collaborate with developers, QA, DevOps, UX, and business stakeholders throughout the product lifecycle to ensure successful delivery of high-quality solutions
Serve as the primary liaison between business and technical stakeholders, translating business objectives into technical requirements while advocating for engineering best practices and long term platform health
Lead User Acceptance Testing (UAT) planning and coordinate testing strategies with QA to ensure production readiness for new features, integrations, and platform enhancements
Support end-to-end testing, QA, and validation for technical implementations and system integrations
Define and monitor product success metrics, leveraging analytics and customer feedback to measure business outcomes, identify opportunities for optimization, and drive continuous improvement. Effectively communicate complex insights and outcomes to stakeholders at all levels of the organization
Communicate product vision, technical tradeoffs, delivery progress, and business impact effectively to stakeholders, including senior leadership
Guide feature rollout strategies using feature flagging, phased deployments, and experimentation frameworks to minimize risk and improve customer outcomes
Partner with Engineering and DevOps teams to support release planning, feature rollouts, CI/CD practices, and post-deployment validation
Collaborate with Engineering on API design, data models, integration strategies, and technical documentation to support scalable, maintainable platform capabilities
Identify delivery risks, technical dependencies, and process improvements, proactively implementing solutions that increase team efficiency and product quality
IT - Hardware, Networking, Security, Systems: Primary partner across all infrastructure work - architecture decisions, security policy integrations, deployment infrastructure, and platform reliability
Serve as the platform's internal product partner - gathering requirements, prioritizing modernization work, and ensuring shared infrastructure (CI/CD, identity, APIs, feature flags) meets the needs of every product team
Senior Leadership & Business Stakeholders: Communicate platform investment rationale, technical tradeoffs, delivery progress, and reliability metrics (deploy frequency, p99 uptime)

Benefits

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid basic life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
Company-provided equipment and one-time $250 work from home stipend
$750 annual professional development budget
$25 monthly Grubhub credit
Company rewards and recognition program