Technical Product Manager

Trek Travel•Madison, WI

2d•Onsite

About The Position

Trek Travel provides global cycling, hiking, and walking vacations of a lifetime with the goal of helping more people actively explore and experience the world. This is Trek Travel's first dedicated product management seat, owning the website and every other digital product across the business — the guest portal, booking and reservation flows, email infrastructure, campaign landing pages, CRM and data analytics, dashboards, and internal tooling. This is a hands-on role that combines building the product operating model with running it day to day, across a delivery team of internal staff, fractional specialists, and agency partners. You'll bring product instincts, customer understanding, and marketing fluency to everything you spec, coordinate, and ship, with real autonomy to shape how product gets built. This is your opportunity to join the Trek Travel team and leave your mark on our company, on the active travel industry, and on the world at large.

Requirements

5+ years in product management, including experience as a technical product manager or product owner working directly with engineers
A track record shipping software products end to end, from problem definition through PRD, spec, build, QA, and release
Strong product instincts and taste, with the judgment to hold the bar on what ships
Understanding of marketing and product marketing deep enough to coordinate ads, campaigns, and email across the functions that produce them
Working fluency in agile practice — experience running sprints, grooming, and retros, and judgment on when to adapt the process
A technical foundation strong enough to read a spec, discuss architecture trade-offs with engineers, and judge build cost and complexity
Systems thinking, with the ability to see how the pieces connect and build workflows that hold up as things change
Hands-on experience with delivery tooling (ClickUp, Jira, Asana, or similar), GA4, and CRM tooling (HubSpot, Salesforce, Close, or similar)
CRM and lifecycle marketing experience: segmentation, campaign data, and email platforms (Iterable, Clay.com, Smartlead.ai, or similar)
Experience managing mixed teams of agencies, contractors, and internal staff, including planning their hours and availability against shared priorities
Daily, practical use of AI tools in your product workflow
Clear, unambiguous writing — PRDs and specs that keep projects from stalling

Nice To Haves

Experience standing up a product function from scratch at a startup or small company
E-commerce, booking-flow, or conversion-focused product experience
Background in travel, hospitality, outdoor, or another operationally heavy consumer business
A relationship with cycling, or genuine curiosity about why people fly across the world to ride bikes
You believe in the importance of hospitality and customer service, recognizing that customers are all around.
You rock a positive, solution-oriented attitude and always ask “how can I help?”
You exude fun and flexibility while contributing to the overall success of your Team.

Responsibilities

Own the roadmap for the website, guest portal, and all other digital products
Run quarterly product strategy reviews and monthly roadmap reviews with leadership
Stand up the product development lifecycle end to end: idea intake, sizing and prioritization, PRDs, spec documents, and release readiness
Run the delivery cadence across teams: sprint planning, grooming, stand-ups, retros, and dependency tracking
Plan team availability and capacity, aligning people's hours against company priorities and the annual marketing and business initiatives calendars
Manage a mixed delivery team of internal staff, fractional specialists, and agency partners
Support and coordinate digital ads, organic and paid social, digital campaigns, and email — bringing strategy, creative, copy, build, and deployment together through to launch
Support SEO/GEO and business development with the digital and technical work they depend on: landing pages, tracking, campaign infrastructure, and site health
Write PRDs and translate approved designs into build-ready specs that engineering partners can execute without back-and-forth
Anticipate downstream effects of changes across backend, frontend, and data, and prevent scope creep before it lands in a sprint
Own CRM and marketing data analytics: HubSpot, campaign tracking, dashboards, GA4, segmentation, and lifecycle data
Monitor product and business health daily: conversion, funnel drop-offs, feature usage, and campaign performance
Report on metrics leadership can act on
Coordinate across sales, marketing, guest services, guest experience, forecasting, field, logistics, and the trip product and design teams to turn feedback into prioritized product work
Use AI to improve workflows, both for personal productivity and across the functions you coordinate — including drafting PRDs, scoring and sizing intake, and running AI-accelerated, spec-driven development with engineering