Technical Product Manager

OceanMD•Toronto, ON

4d•Hybrid

About The Position

OceanMD, a WELL Health Company, is a leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada. Our digital healthcare solutions empower patients and physicians to overcome barriers to timely healthcare delivery. We replace paper forms with digital tools, enabling secure connections, health information sharing, and patient record updates. Our tools empower patients to share information before, during, and after visits, ensuring accurate health records and improving care. They also meet the demand for digital solutions with online booking and secure messaging, enhancing the patient experience and clinic efficiency. Furthermore, our solutions improve access to care by replacing faxes, displaying wait times, and streamlining referral processing. Reporting to the Vice-President, Product & Interoperability, this role interfaces with complex provincial engagements, focusing on a major Ontario-based program and related provincial assets. It sits at the intersection of product, client-facing delivery, and systems integration. The Technical Product Manager will help clarify business needs in complex client environments, influence planning and roadmaps, and collaborate with UX and engineering to deliver robust features and integration capabilities. This individual will be the primary OceanMD product leader for program-related workstreams, coordinating internal teams and external stakeholders for planning, testing, launching, and stabilizing features and integrations that meet clinical, operational, and data-governance needs. This is a new, full-time, hybrid role in Toronto requiring 2-3 days per week in the office, with occasional travel within Canada.

Requirements

Extensive experience in technical product and program management, and delivery roles involving software integrations.
Successfully led cross-functional initiatives that required both product thinking and disciplined delivery execution.
Experience in supporting UAT, coordinating rollouts, and driving operational readiness and change management ideally within public-sector or healthcare environments.
Comfortable operating in technical integration environments and can confidently engage in discussions involving APIs, system architectures, data flows, authentication/authorization (SSO, OAuth), and integration patterns.
Experience eliciting and documenting both business and technical requirements in ambiguous and evolving environments, bringing structure and clarity where it is needed most.
Experienced in managing complex, multi-stakeholder initiatives, including senior client contacts and public-sector or enterprise stakeholders.
Ability to build trust, navigate competing priorities, and maintain alignment while driving work forward.
Ability to identify red flags early, interpret stakeholder dynamics, and make informed decisions about when to escalate and how to respond.
Ability to influence without authority, drive alignment across competing stakeholders, and foster a culture of collaboration, accountability, and execution.
Exceptional verbal and written communication skills, including the confidence to present to highly visible internal and external stakeholders.
Ethically driven, intelligent, and compassionate professionals who want to be part of an energetic culture and company.
People who are interested in contributing their talents in a challenging, interdisciplinary environment.
Feel they meet 70% of the qualifications and are determined to make a difference.

Nice To Haves

Experience in digital health, healthcare interoperability, eReferral workflows, provider/service directories, and provincial health systems is a strong asset.
Familiarity with HL7 FHIR and SMART on FHIR or similar standards is a strong advantage.

Responsibilities

Lead end-to-end delivery for features and integrations for original initiatives, partnering with the Government Program Services team, provincial stakeholders, and client teams to map current-state processes, identify gaps, and define future-state workflows.
Translate business needs into clear functional and technical requirements, including user stories, acceptance criteria, and workflows.
Collaborate with Engineering to design solution options and drive stakeholder understanding and buy-in.
Manage project plans, risks, issues, and escalations, providing clear, transparent status reports to internal and client audiences.
Maintain delivery momentum across multiple workstreams while ensuring visibility and accountability across stakeholders.
Drive prioritization, release scope, sequencing, and implementation plans in collaboration with engineering, UX, and leadership.
Produce and manage multi-team delivery plans, coordinating dependencies, timelines, and decisions across internal teams and external stakeholders, while balancing client needs, regulatory requirements, technical constraints, and product strategy.
Work closely with engineering to validate technical assumptions and integration designs, ensuring user-facing features, data flows, API contracts, error handling, and monitoring are production-ready.
Coordinate testing and release-readiness activities, including integration testing, UAT, data-submission readiness, and dependency management with provincial systems, while maintaining discipline around quality, readiness, and post-launch performance.
Participate in workshops, design sessions, and alignment meetings with technical and non-technical stakeholders.
Build trusted relationships with provincial partners, acting as a key product lead for integration initiatives and communicating technical constraints, risks, and trade-offs to support informed decision-making.
Work closely with Education, Training, and Support teams to ensure successful adoption, including documentation, and operational handover.
Advocate for product improvements informed by partner feedback, testing outcomes, and operational insights, ensuring the product evolves in line with real-world use.