Technical Product Manager / Solutions Engineer (Bilingual – Korean/English)
About The Position
A fast-growing IT services and enterprise solutions organization is seeking a bilingual (Korean/English) Technical Product Manager / Solutions Engineer to support the U.S. expansion of enterprise solutions, including PerfecTwin (SAP testing automation) and Optapex (AI-based marketing optimization) . This role will serve as the primary liaison between the U.S. business team and HQ product teams in Korea , while also supporting pre-sales activities and SMB-focused initiatives within the Korean business community in the U.S. This is a high-impact role within a rapidly growing business unit.
Requirements
- 5+ years of experience in IT, enterprise software, or SaaS
- Strong understanding of enterprise systems (ERP; SAP preferred)
- Bilingual fluency in Korean and English (business level required)
- Experience in technical pre-sales or product management
- Strong ability to communicate with both technical and business stakeholders
- Excellent documentation and requirement-gathering skills
Nice To Haves
- Experience with SAP ECC or S/4HANA
- Experience working with HQ teams in Korea or global environments
- Experience supporting SMB customers
- Experience with AI, analytics, or digital marketing tools (Optapex-related)
Responsibilities
- Product & HQ Coordination (Core Function)
- Act as the primary bridge between U.S. teams and HQ product/engineering teams
- Translate customer requirements into technical specifications
- Escalate product enhancement requests and track progress
- Participate in product sync meetings with HQ
- Support product roadmap alignment for the U.S. market
- Pre-Sales & Technical Support
- Deliver technical demos and solution walkthroughs (PerfecTwin / Optapex)
- Support RFP/RFI responses with technical documentation
- Provide first-level technical support to customers
- Coordinate Tier-2 escalations with HQ teams
- Assist with Proof of Concept (PoC) and trial implementations
- SMB & Korean Business Sales Support
- Support outreach to Korean SMBs in the U.S. market
- Participate in client meetings with Korean-speaking customers
- Assist with solution positioning and ROI communication
- Support proposal development and contract clarification
- Help develop localized (Korean) marketing materials
Benefits
- Healthcare: No-cost premiums for employee and eligible dependents (medical, dental, vision, prescription)
- 401(k): Company match
- Additional Perks: Complimentary lunch or allowance, phone stipend, product discounts, service awards, educational support, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
