Technical Product Manager- ServiceNow

Fisher Investments • Plano, TX

23h • Hybrid

About The Position

We are seeking a strategic and execution-oriented ServiceNow Technical Product Manager (TPM) to lead the vision, roadmap, and technical governance of our Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) capabilities. Acting as the critical bridge between complex business requirements and technical execution, you will translate needs from Audit, Legal, and Cybersecurity into scalable ServiceNow solutions that reduce manual effort and provide real-time visibility into our enterprise risk posture.
The Opportunity:
This is a technical leadership role where you own the 12–24 month product roadmap for a mission-critical platform. As a TPM, you won't just gather requirements; you will influence the technical architecture and data strategy to move the organization into a unified, automated ecosystem. You will serve as a trusted advisor to executive leadership, championing an "out-of-the-box" mindset to ensure our IRM/GRC suite remains agile, maintainable, and aligned with modern CSDM/CMDB standards.
The Day-to-Day:
Define quarterly goals and measurable outcomes, managing a prioritized backlog that balances new features with technical debt and platform health
Lead workshops with Risk, Privacy, and Procurement teams to document technical user stories, process flows, and data models for modules like Vendor Risk, Business Continuity, and Regulatory Change
Facilitate ceremonies including backlog grooming and sprint planning, working closely with Developers to ensure technical feasibility and high-quality delivery
Partner with Business and Technical leadership to build executive-level dashboards and KPI frameworks using Performance Analytics to track control effectiveness
Collaborate with Architects and Tech Leads to ensure IRM solutions integrate seamlessly with identity platforms, ERPs, and vulnerability management tools
Why Fisher Investments:
We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:
100% paid medical, dental and vision premiums for you and your qualifying dependents
A 50% 401(k) match, up to the IRS maximum
20 days of PTO, plus 10 paid holidays
Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.
FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

Requirements

• 10+ years' demonstrable and relatively recent experience in IT Service Management or IT Service Delivery required, supervisory experience preferred.
• 5+ years as a TPM or BSA supporting ServiceNow, with at least 3+ years of direct experience in the IRM/GRC suite
• Experience with risk frameworks (ISO, NIST, SOX, etc.) and audit processes within highly regulated industries
• Strong knowledge of ServiceNow architecture, data models, and workflows; familiarity with Security Operations and ITSM is preferred
• Communicate effectively at both the executive and operational levels, translating technical constraints into business impacts

Nice To Haves

• ServiceNow Certified System Administrator (CSA) and experience with UI Builder or Performance Analytics

Responsibilities

• Define quarterly goals and measurable outcomes, managing a prioritized backlog that balances new features with technical debt and platform health
• Lead workshops with Risk, Privacy, and Procurement teams to document technical user stories, process flows, and data models for modules like Vendor Risk, Business Continuity, and Regulatory Change
• Facilitate ceremonies including backlog grooming and sprint planning, working closely with Developers to ensure technical feasibility and high-quality delivery
• Partner with Business and Technical leadership to build executive-level dashboards and KPI frameworks using Performance Analytics to track control effectiveness
• Collaborate with Architects and Tech Leads to ensure IRM solutions integrate seamlessly with identity platforms, ERPs, and vulnerability management tools
• Partner with engineers on IntegrationHub, APIs, and third-party data sources to automate risk assessments

Benefits

• 100% paid medical, dental and vision premiums for you and your qualifying dependents
• A 50% 401(k) match, up to the IRS maximum
• 20 days of PTO, plus 10 paid holidays
• Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees