ServiceNow Technical Lead
About The Position
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! As a ServiceNow Technical Lead, you will play a pivotal role in shaping the technical direction, governance, and systems engineering standards for ServiceNow implementations across the organization. You will partner closely with Strategic Committee leaders, guided by the Lead Technical Architect, to develop governance frameworks, procedures, and documentation that define how ServiceNow solutions are designed and delivered. In this role, you will provide systems engineering guidance to multiple scrum teams—ensuring technical designs align with governance models, industry best practices, and the broader ServiceNow product ecosystem. You will support teams in designing applications, translating business requirements into technical specifications, and creating solution blueprints that reflect both current and future state needs.
Requirements
- Deep understanding of the ServiceNow product suite, including ITSM, CSM, FSM, SPM, HRSD, and SecOps
- Experience with emerging ServiceNow capabilities and platform features
- Strong background in systems engineering, workflow design, and business process management
- Proficiency in mapping current and future state business processes
- Experience creating technical designs, solution blueprints, and architecture documentation
- Ability to evaluate use of out‑of‑the-box capabilities vs. custom development
- Experience designing integrations between ServiceNow and external systems
- Familiarity with ITIL frameworks and methodologies
- Ability to provide governance and guidance to technical teams
- Strong understanding of the ServiceNow shared data model and product landscape
- US Citizenship required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
