Technical Product Manager, Digital Ops- Mars Veterinary Health
About The Position
As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership. Why This Role Matters: The Technical Product Manager (TPM) is the strategic anchor and technical translator responsible for designing, scaling, and driving the roadmap of the core platform capabilities that power our entire MVH product portfolio. Acting as the critical bridge between the business, the product teams, and technical execution teams, the TPM translates complex system dependencies into reusable, secure, and highly efficient shared infrastructure (such as APIs, cloud integrations, and common workflows). By championing platform adoption across the MVH organization, the TPM eliminates redundant efforts, reduces technical debt, and unlocks indirect business value—ensuring our customer-facing applications can scale rapidly, securely, and seamlessly.
Requirements
- Bachelor’s Degree in Computer Science, Engineering, or a related technical field.
- 4+ years of experience in a technical program or project management role.
- Familiarity with project management software (e.g., Jira, Asana, or similar).
- Strong understanding of the software development lifecycle.
Responsibilities
- Establish product roadmaps, release plans, and lifecycle management that satisfy requirements across the product portfolio.
- Synthesize requirements from multiple stakeholders to build common, reusable capabilities.
- Champion the platform to drive internal adoption and evangelism across the organization.
- Ensure high-quality documentation, clean APIs, onboarding resources, and superior customer and developer experience.
- Guide engineering teams to scope, plan, and deliver work within established agile methodologies.
- Proactively identify and resolve technical blockers and cross-team dependencies to ensure on-time delivery.
- Ensure the platform complies with security, privacy, and regulatory standards.
- Make strategic "build, buy, or partner" decisions for platform solutions.
- Define, track, and communicate relevant platform KPIs and usage metrics to monitor overall system health and business value.
- Other job duties as assigned.
Benefits
- Competitive salary with paid time off & holidays
- Medical, dental, and vision insurance
- Fertility and family-building assistance
- Paid Parental leave
- Practice Paid Basic Life Insurance
- Practice Paid Short- and Long-Term Disability
- Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match
- Commuter Benefits
- Legal Plan
- Health Savings Account & Flexible Spending Account
- Mental health support and resources
- Paid Volunteering
- Optimum Wellness Plans® for up to three pets
- Continuing Education allowance & MED hours for eligible positions
- Student Debt Relief (for full-time DVMs)
- A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
