Technical Product Advisor I
About The Position
At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team, you’ll contribute to a company that values innovation, collaboration, and professional growth. Motivated by the highest stakes of climate change and global health, we are working together to find new technologies that ensure water safety and sustainability. This is an onsite dayshift role Monday through Friday and will be part of the Technical Support Service Team in our Loveland, Colorado location. Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
Requirements
- One year of experience with Analytical Chemistry, Biology, Environmental Sciences or equivalent OR One year of mechanical/electrical aptitude
- A minimum of 1 year of experience with MS Office.
- A minimum of 1 year of experience in customer service, technical support, field service, and/or previous supervisor experience.
- High School Diploma or equivalent
Nice To Haves
- BA or BS degree preferred
- Experience in one or more of Hach’s key markets (drinking water, wastewater, and industrial) preferred.
- Experience with Salesforce and/or Oracle (ERP) preferred.
- Strong verbal and written communication skills.
- Prior call center experience
Responsibilities
- Handle basic incoming technical and customer support questions from internal and external customers providing prompt, accurate answers.
- Identify and manage customer escalations and utilize cross-functional relationships to negotiate ‘win-win’ solutions.
- Provide efficient, technical troubleshooting support on testing systems and Hach chemistry methods.
- Act as a liaison between Technical Support and all cross-functional departments to relay Voice of the Customer, (VOC), and drive continuous improvement.
- Identify sales opportunities, understand the industries, vertical markets, and products, and submit leads to drive appropriate up-sell and cross-sell opportunities to the customer.
Benefits
- Bonus/incentive pay
- A flexible work environment
- Paid holidays and paid time off
- Ongoing investment in your career through dedicated training, on-the-job development, and coaching
- Total rewards that support your success at work and beyond, including comprehensive health benefits, a 401(k) savings plan with employer match, and associate wellbeing programming with rewards
- paid time off
- medical/dental/vision insurance
- 401(k) to eligible employees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
