Technical Parts & Service Coordinator

QUANTUM DESIGN INC•Machesney Park, IL

8d•$22 - $26

About The Position

The Technical Parts & Service Coordinator is responsible for engaging with customers in an upbeat and timely manner. The Technical Parts & Service Coordinator is responsible for quoting spare parts and field service trips to customers, along with processing customer Purchase Orders. The job is very dynamic and requires the person to multi-task in a fast environment, easily adapt to change, maintain a positive attitude and to work both independently and as part of a team.

Requirements

3+ years customer service experience
Exceptional customer service skills
Positive attitude
Powerful people skills
Good verbal and written communication skills
Good organizational skills
Solid computer skills
Knowledge of parts and drawings
Detail oriented
Knowledge of shipping
Willingness to learn and find solutions for customer
Experience in the following programs/processes is required
Microsoft Office including Word, Excel and Outlook
Blue Print Reading

Nice To Haves

Experience in the following programs/processes is not required, but a plus
Epicor
Solidworks
Autocad

Responsibilities

Answer service phone calls and respond accordingly or distribute to the appropriate person
Review incoming emails for service and parts and respond accordingly or distribute to the appropriate person
Quote service and spare parts
Quote retrofits or distribute requests for retrofits to the appropriate person
Enter sales orders for service and spare parts
Process circuit board quotes and repairs
Contact vendors for updated prices and deliveries on parts and components
Send order acknowledgments for service and spare parts orders to customers
Setup travel arrangements for service personnel, as necessary
Update service schedule
Assist service technicians in the field by supplying drawings, parts, etc.
Convert engineering drawings and part lists to .pdfs