Technical Parts Coordinator

Nextech•Plainview, NY

8d•$32 - $32•Onsite

About The Position

Join the best in the industry at Pro-Plus powered by Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Pro-Plus powered by Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider. As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Pro-Plus powered by Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Pro-Plus powered by Nextech today! The Service Department Coordinator is responsible for supporting daily service operations in a fast-paced, customer-focused environment. This role manages service calls, work orders, purchase orders, technician support, and communication between management, vendors, customers, and field technicians. Responsibilities include coordinating logistics for parts and equipment, processing paperwork, tracking shipments, maintaining technician time records, and ensuring warranty compliance. The position also provides remote technical support to field technicians and assists with sourcing parts and repair solutions.

Requirements

Excellent communication skills
Able to multi-task
Ability to juggle multiple tasks at once and prioritize
Organized
Responsible
Customer sensitive
Effective communicator
Ability to think outside the box
Excellent follow up skills
High School diploma or equivalent
Previous experience in a similar office role / service industry experience
Excellent service skills and phone presence
Strong follow up skills and sense of urgency
Detail oriented
Ability to multi-task and work with different department/customers daily
Strong computer skills (Microsoft Office, Internet, Smart phones, etc.)
Excellent verbal and written communication skills
Able to work in a fast-paced environment, at times
Able to work independently
High attention to detail and monitors quality/quantity of inventory
Highly organized and able to store items efficiently
Must follow all health and safety procedure and regulations as dictated by the organization and the state
Continuously able to work in office environment
Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
Continuously able to sit at a computer for up to 8 hours
Able to alternate between sitting and standing, as needed throughout the day
Continuously requires vision, hearing, twisting, and talking
Occasionally able to lift up to 15 lbs
Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
Rarely requires climbing
Continuously requires vision, hearing, twisting, and/or talking
Able to alternate between standing, sitting, walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
Able to operate an iPad, cell phone, computer and/or other office/work-related machinery
Able to travel as needed on daily basis
Must be able to safely use ladders and other equipment in accordance with manufacturer’s weight limits
The ability to ascend, descend, and work at heights while maintaining proper safety measures and without exceeding the specified weight limits of the equipment is essential

Responsibilities

Opening service calls / issuing purchase orders to vendors
Progressing work orders through the system
Heavy phone activity / fielding Service Department calls
Daily communication with management, vendors, and technicians
Working with technicians to gather information for repair / project quotes (parts/material needs)
Partner with Service Managers to coordinate logistics of parts / equipment deliveries.
Manage technicians through warranty service requests by ensuring compliance with warranty guidelines, policies, and procedures.
Maintaining daily time sheets for the field technicians and monitor GPS monitoring system
Assisting with technician closeouts at the end of each call and update work orders with status notes, updates, and pertinent information.
Service Department support includes daily work order closeouts, paperwork processing, facilitating part orders, tracking shipments, communication with technicians, etc.
Assist with parts related tasks i.e. issues PO’s to vendors, receive parts and facilitate part returns for unused parts
Provide technical assistance to field technicians remotely from office and assist with repairs
Work with manufacturers on part procurement, sourcing, alternative repair options for obsolete parts, etc.
General office clean up and maintenance including weekly office trash removal to the onsite dumpster
Maintains a safe and clean work environment
Washes/cleans company vehicles and forklifts and assisting with the scheduling of maintenance as needed
Moves inventory and materials throughout the warehouse
Handles products with utmost care
Packages items and label correctly
Reports damaged or missing inventory to supervisors
Stacks and organizes large bulk items
Handles and operate necessary tools and accessories in maintaining and managing a warehouse
Works as an active team member to complete team goals
Assists in organizing and maintaining up to date records of inventory
Prepares documentation and inventory for audits
Drives to pick up HVAC/R parts and equipment from supply warehouses and facility warehouses, deliver parts and equipment to field technicians, as needed
Directs other forklift drivers to store goods in identified areas, as needed
Integrates best practices in handling warehouse materials
Other related duties as assigned