Technical Operator - North Richland Hills, Tx.

GritR Sports•North Richland Hills, TX

1d•Onsite

About The Position

As a TechOps Technician, you will be the heartbeat of our warehouse technology. Unlike traditional desk-bound IT roles, you will be active on warehouse and retail floors, ensuring our physical hardware, and logistics systems run without a hitch. Reporting directly to the Operations Manager, your main mission is to minimize downtime and keep our shipping, receiving, retail, and inventory pipelines moving at maximum efficiency.

Requirements

2+ years of hands-on IT support, desktop support, or field technician experience—ideally within a fast-paced retail, warehouse, fulfillment, or manufacturing environment.
Strong familiarity with rugged mobile devices, thermal printers, physical workstation setups, and the deployment/configuration of CCTV hardware.
Solid understanding of physical network cabling (Cat6), patch panels, and Wi-Fi connectivity troubleshooting.
A strong sense of urgency. You understand that a broken printer or offline workstation isn't just a ticket — it's a bottleneck in our supply chain.
Ability to explain technical fixes clearly to floor workers, while collaborating smoothly with our remote SysOps engineers.
Must be able to pass a pre-employment drug screening and consent to random drug testing in compliance with our safety policies.
Ability to stand, walk, bend, and climb ladders across a large warehouse floor for the duration of a shift.
Ability to safely lift and move equipment weighing up to 50 lbs.
Flexibility to work shifts aligning with warehouse operating hours (including occasional weekend or overtime support during peak seasons).

Responsibilities

Deploy, configure, and repair retail/warehouse workstations, rugged tablets, Honeywell wearables.
Maintain, clean, and replace parts on industrial thermal Zebra printers.
Support and maintain the physical functionality of on-site CCTV cameras and security surveillance hardware, including basic camera positioning, physical connectivity, and coordinate with vendors or remote teams for software/feed issues.
Assist remote SysOps (System Administrators) with physical network infrastructure (switches, cabling, mounting Access Points, and checking rack hardware).
Manage local IT inventory, ensuring plenty of pre-configured backup scanners, printers, and workstations are ready for immediate "hot-swaps" on the floor.