Technical Operator - North Richland Hills, Tx.

GritR SportsNorth Richland Hills, TX
Onsite

About The Position

As a TechOps Technician, you will be the heartbeat of our warehouse technology. Unlike traditional desk-bound IT roles, you will be active on warehouse and retail floors, ensuring our physical hardware, and logistics systems run without a hitch. Reporting directly to the Operations Manager, your main mission is to minimize downtime and keep our shipping, receiving, retail, and inventory pipelines moving at maximum efficiency.

Requirements

  • 2+ years of hands-on IT support, desktop support, or field technician experience—ideally within a fast-paced retail, warehouse, fulfillment, or manufacturing environment.
  • Strong familiarity with rugged mobile devices, thermal printers, physical workstation setups, and the deployment/configuration of CCTV hardware.
  • Solid understanding of physical network cabling (Cat6), patch panels, and Wi-Fi connectivity troubleshooting.
  • A strong sense of urgency. You understand that a broken printer or offline workstation isn't just a ticket — it's a bottleneck in our supply chain.
  • Ability to explain technical fixes clearly to floor workers, while collaborating smoothly with our remote SysOps engineers.
  • Must be able to pass a pre-employment drug screening and consent to random drug testing in compliance with our safety policies.
  • Ability to stand, walk, bend, and climb ladders across a large warehouse floor for the duration of a shift.
  • Ability to safely lift and move equipment weighing up to 50 lbs.
  • Flexibility to work shifts aligning with warehouse operating hours (including occasional weekend or overtime support during peak seasons).

Responsibilities

  • Deploy, configure, and repair retail/warehouse workstations, rugged tablets, Honeywell wearables.
  • Maintain, clean, and replace parts on industrial thermal Zebra printers.
  • Support and maintain the physical functionality of on-site CCTV cameras and security surveillance hardware, including basic camera positioning, physical connectivity, and coordinate with vendors or remote teams for software/feed issues.
  • Assist remote SysOps (System Administrators) with physical network infrastructure (switches, cabling, mounting Access Points, and checking rack hardware).
  • Manage local IT inventory, ensuring plenty of pre-configured backup scanners, printers, and workstations are ready for immediate "hot-swaps" on the floor.

Benefits

  • Comprehensive benefits package: Health, Dental, and Vision Insurance.
  • 401(k) retirement plan.
  • Opportunities for professional training and internal advancement.
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