Technical Operations Systems Specialist II Multiple Shifts Available

Gulfstream•Fort Worth, AZ

13d•Onsite

About The Position

This position supports the Technical Operations Mechanical Team and requires proficiency in the operation, troubleshooting, repair, and maintenance of aircraft mechanical and electromechanical systems. Areas of responsibility include, but are not limited to, landing gear, flight controls, hydraulic systems, braking systems, powerplant systems, and water/waste systems. The successful candidate must be capable of diagnosing complex technical issues and providing effective corrective actions while ensuring compliance with applicable safety, regulatory, and company requirements. The Technical Operations Specialist II is the primary point of contact for internal and external customers and represent Gulfstreams Product Support network for both technical and non-technical situations. Under minimal direction, provides advice and guidance to the company and the customer on installation, service, repair, replacement, modification and maintenance of Gulfstream aircraft systems and support equipment. Builds customer relationships with regards to troubleshooting and solving the entire spectrum of aircraft systems, support equipment, and operational problems pertaining to our in-service product. Conceive, develop, test, and evaluate new ways to improve the technical support effort.

Requirements

Bachelor's Degree in aviation maintenance, engineering technology, or related curriculum required or equivalent combination of education and experience.
5 years aircraft related maintenance and operations experience is required.
Must have thorough knowledge of aircraft systems, troubleshooting, technical manuals systems, and aircraft maintenance records system.
This job requires one to be able to read, write, speak, and understand the English language.

Nice To Haves

Strong knowledge of large-cabin aircraft mechanical and electromechanical systems.
Proven troubleshooting and root-cause analysis skills.
Ability to read and interpret technical manuals, wiring diagrams, and engineering documentation.
Excellent communication and teamwork skills.
Experience supporting aircraft maintenance in a production, service center, or operational environment.
An A&P license, EASA B1/B2 FlightSafety Master Technician and four (4) additional years related aircraft experience may offset the degree.
A good understanding of PC and main frame computer applications including the use of standard computer word processing programs (i.e. Microsoft word) a plus.
Airframe and Powerplant license is preferred.

Responsibilities

Responds to in-flight emergency calls from operators by coordinating resources (Flight Operations, Engineering, etc.) and providing technical data and guidance during the event.
Interprets general operational/maintenance requirements, independently provides technical consultation to customers, Service Center, Product Support, Field Service Representatives (FSR), Customer Operational Readiness Reps (COR), Engineering, other internal departments, and FlightSafety to affect suitable resolutions to various operational conditions.
Conducts in-depth system review to develop troubleshooting plans specific to operator/aircraft needs.
Directs and guides customers, Service Center, FSR, and COR Reps on plan implementation and follow-through to Return To Service (RTS).
Directs the exchange of technical data necessary to provide temporary or permanent repair drawings for damaged in-service aircraft in the field.
Review, investigate, and respond as required. to correspondence received from Gulfstream operators, and other agencies.
Directing this action includes, but is not limited to, coordinating the transfer of aircraft components for analysis, providing technical support for that analysis, and providing a course of action based on the results of the analysis to effect a continued improvement of the Gulfstream fleet of in-service aircraft.
Develop, prepare, and update new and existing troubleshooting procedures and processes for Gulfstream aircraft.
Coordinate the development and evaluation of test equipment for use on Gulfstream aircraft.
Determine priorities for handling situations submitted to Technical Operations for action, depending on safety of flight, urgency of the situation, and company policy.
Initiate and prepare customer bulletins, Pub Change Requests (PCR), service news items, letters, RQAAT presentations, and other formal documentation/communication.
Use Lean methodology to identify & implement improvements to internal processes that will improve group efficiency and increase effectiveness.
Re-enforce customer satisfaction, identify areas of customer frustration, and resolve issues and be an advocate for the customer.
Perform other duties as assigned.