Technical Operations Specialist

Sokin•New York, NY

11h•$120,000 - $140,000

About The Position

We are seeking a highly motivated and process-oriented Technical Operations Specialist to support our growing global operations. This individual will be instrumental in shaping our internal IT and security functions with a proactive and security-first mindset. The ideal candidate must be an expert in modern IT support, policy development, and endpoint security while aligning with global compliance standards and delivering outstanding service. Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow. We deliver services across: • Global payments and receivables • Foreign Exchange (FX) • Treasury management • Finance reconciliations We are rapidly expanding, with established presence in EMEA, APAC, and North America, backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.

Requirements

5+ years of experience in IT support, security operations, or system administration roles
Strong understanding of IT operations, Microsoft 365, identity management, endpoint security, and cloud platforms (Azure, AWS, GCP)
Hands-on experience in email security, endpoint protection, and vulnerability management
Proficiency with Microsoft 365, Microsoft Entra ID, Conditional Access, MFA, and Windows/macOS administration
Experience with MDM and endpoint management tools such as Microsoft Intune, EndpointCentral, or similar
Experience supporting security platforms such as Microsoft Defender, Darktrace, Zscaler, or equivalent technologies
Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and connectivity troubleshooting
Understanding of audit frameworks such as SOC 2, DORA, PCI DSS, and ISO 27001
Strong written and verbal communication skills with a customer-first attitude
Ability to document and streamline IT policies and processes
Highly proactive with a solution-driven and security-minded approach
Team player with cross-functional collaboration skills

Responsibilities

Manage and administer Office 365 services and related cloud productivity tools
Ensure end-user support SLAs, KPIs, and service objectives are met
Administer endpoint security including vulnerability management, patching, and hardening (Windows and macOS)
Lead vendor management and procurement processes for IT solutions and services
Develop, implement, and maintain IT policies, SOPs, and process documentation
Provide first line support for our platform alongside the global support team
Provide email security administration including encryption, spam protection, and DLP
Administer and manage Windows Defender and related endpoint protection platforms
Support global office locations with IT infrastructure and troubleshooting needs
Demonstrate security-first implementation in all technical and process decisions
Participate in compliance and audit readiness activities for SOC 2, DORA, PCI DSS, GDPR, and ISO 27001
Maintain expertise in MDM solutions (e.g.,Intune,ManageEngine EndpointCentral) and mobile security
Collaborate cross-functionally with Engineering, Product, and Operations teams
Support and administer identity and access management via Azure Entra ID
Drive IT initiatives around DLP, email encryption, endpoint hardening, and secure collaboration
Ensure effective documentation using Confluence, Jira, and other internal platforms
Continuously learn and support internal platforms, tools, and technologies as needed