Technical Operations Manager
Hoshizaki America•San Antonio, TX
•Onsite
About The Position
Responsible for infield technical support and training for Lancer’s full line of beverage and ice equipment as requested or required by Management, Sales, Engineering, and or customers.
Requirements
- High mechanical aptitude and technical ability.
- Thorough knowledge and understanding of beverage systems and components.
- Proficient in electrical and refrigeration operation and concepts to troubleshoot equipment.
- Ability to identify causes and solutions to equipment failures and or service issues
- Excellent communication skills for effectively communicating technical and functional matters for the purpose of providing instruction in a classroom environment, as well as solving equipment operational and performance issues.
- Ability to work under pressure and effectively handle irate customers.
- Ability to travel and work in the field for extended periods of time.
- Good communication, verbal, written and interpersonal skills
- Effective problem solving skills
- Ability to work with minimal supervision and meet deadlines
- Value creation through Innovative thinking and Cost-reduction focus.
- Improvement of self and others through Leadership, Entrepreneurship, and Team Development.
- High level of Motivation as demonstrated through Initiative, Personal Accountability, and Results Orientation.
- Effectiveness through Customer Focus, Teamwork, and Continuous Learning drive.
- Legally authorized to work in the United States at the time of application and throughout employment, without the need for employer-sponsored visa status now or in the future.
Nice To Haves
- Ability to communicate in Spanish is a plus
Responsibilities
- Identify, establish, and manage a network of service companies in support of Lancer’s full line of equipment
- Train and certify service company technicians
- Provide technical support and guidance to Area Sales Manager, National Accounts, Technical staff, and customers’ request
- Provide sales support to Area Sales Manager
- Manage and assist with field test and evaluation of new and innovative products
- Manage and assist with major equipment installations
- Provide engineering with details and evaluation of equipment failures
- Assist with determination of warranty claims
- Knowledge of Lancer Quality Systems
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
