Technical Operations Manager G129 Information Technology

Columbus Consolidated Government•Columbus, GA

2d•Onsite

About The Position

The Technical Operations manager is responsible for the day-to-day operations of the Technical Operations Division. This includes ensuring key performance indicators are being achieved, such as work order completion, efficient completion time, and customer satisfaction. In addition to these duties, the Technical Operations Manager is also responsible for procuring new technology for the CCG, including, but not limited to: laptops, desktops, cell phones, and other mobile devices. The Technical Operations Manager is expected to design leadership goals for his department and to provide I.T. leadership with strategic initiatives to achieve each year. Carries out managerial and supervisory responsibility, including hiring and training; plans, assigns, and directs work to employees; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems. Monitors leave time and hours worked for Technical Operations Division. Monitors the progress of assigned requests. Receives, reviews, and procures requests for new technology. Supervises the status of the mobile phone system to include, but not limited to, the ordering of new devices, user support for devices, and immediate payment of the mobile phone bill. Oversees the CCG’s technology asset management system and uses data from it to prepare technology refresh cycles. Determines, plans, and presents recommendations for the future of the Technical Operations Division and the I.T. department to I.T. leadership. Oversees the accounts payable and payroll printing processes. Serves as a member of the I.T. Action Response Team. Build positive relationships with customers. Performs other related job duties as assigned.

Requirements

Knowledge of management and supervisory techniques.
Knowledge of the software and hardware used by the Columbus Consolidated Government.
Knowledge of cybersecurity principles.
Knowledge of new emerging technologies.
Knowledge of accounting procedures.
Skill in project management techniques.
Skill in organization and customer service.
Skill in interpersonal relations.
Skill in oral and written communication.
Ability to operate a city vehicle.
Bachelor's degree in Computer Science, Computer Technology, Management Information Systems, or a related field is required.
Three to five years of related experience.

Responsibilities

Ensuring key performance indicators are being achieved, such as work order completion, efficient completion time, and customer satisfaction.
Procuring new technology for the CCG, including, but not limited to: laptops, desktops, cell phones, and other mobile devices.
Designing leadership goals for his department and to provide I.T. leadership with strategic initiatives to achieve each year.
Carrying out managerial and supervisory responsibility, including hiring and training; planning, assigning, and directing work to employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Monitoring leave time and hours worked for Technical Operations Division.
Monitoring the progress of assigned requests.
Receiving, reviewing, and procuring requests for new technology.
Supervising the status of the mobile phone system to include, but not limited to, the ordering of new devices, user support for devices, and immediate payment of the mobile phone bill.
Overseeing the CCG’s technology asset management system and using data from it to prepare technology refresh cycles.
Determining, planning, and presenting recommendations for the future of the Technical Operations Division and the I.T. department to I.T. leadership.
Overseeing the accounts payable and payroll printing processes.
Serving as a member of the I.T. Action Response Team.
Building positive relationships with customers.
Performing other related job duties as assigned.