Technical Operations Manager, Commercial

Omnidian

4d • $72,000 - $108,000 • Remote

About The Position

As a Technical Operations Manager, you'll play a vital role in ensuring optimal performance for a distributed portfolio of solar PV and energy storage assets. You'll be the primary technical point of contact for assigned clients, working closely with Portfolio Managers and the broader Commercial Operations Team. We’re looking for commercial technicians and installers who also love working with clients and partners. From asset onboarding to performance management and reporting, you'll directly contribute to delivering exceptional client experiences while supporting operational excellence and innovation in clean energy.

Requirements

• Typically 3+ yrs of hands-on experience as a solar technician, installer, OEM field service engineer, or similar role, with at least 2 of those years in Commercial Solar
• Hands-on experience should include 1000V+ DC systems, 3-phase AC interconnections, and advanced system diagnostics for projects exceeding 500kW
• Typically 4+ years of professional experience in the solar energy industry, or equivalent demonstrated scope, showcasing a history of leadership in account management, asset management, operations and maintenance, or field service coordination.
• Familiarity with energy storage technologies
• Experience with solar monitoring DAS platforms and interpreting system design drawings.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), G Suite (Gmail, Calendar, Drive, Sheets) and CRM systems (Salesforce, Zendesk, etc)
• Experienced with CRM systems

Nice To Haves

• Deep technical knowledge of commercial battery energy storage systems
• NABCEP certification(s)
• Experience in Salesforce

Responsibilities

• Serve as the primary technical point of contact for assigned clients in a portfolio of about 250-350 MW of distributed solar assets
• Review service visit reports before they are presented to clients and participate in weekly client check-in calls to provide on-the-spot technical expertise
• Cultivate strong relationships with clients, field service partners, internal team members, and other asset stakeholders
• Investigate issues using site monitoring platforms, and initiate activities to improve asset performance.
• Create, manage, and oversee tickets for planned and unplanned service activities.
• Coordinate and manage service activities with field service partners.
• Support onsite service technicians during service work and check-out calls.
• Collaborate with external engineering firms for retrofits, repowering, and redesigns.
• Own the technical aspect of our Commercial BESS (Battery Energy Storage System) program, including sales support, pricing proposals, scope development, contract review, and operational implementation
• Contribute to the development and updates of Omnidian’s Standard Operating Procedures (SOPs) and QA/QC program
• Participate in initiatives supporting sales and product development.

Benefits

• Comprehensive Health Coverage: Your well-being is our priority. We cover 100% of health insurance monthly premiums for employees and 50% for your dependents.
• Performance Bonus: Exceptional work deserves exceptional rewards. You’ll be eligible for bonuses that reflect your contributions to our collective success, up to 20% bonus.
• Equity Stake: We offer stock options so you can share in the long-term value you help create as we shape the future together.
• Continuous Growth: We are a learning organization. To support your evolution, we provide up to $500 in annual learning reimbursement for courses, certifications, or conferences.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed