Technical Operations Lead (SME)
About The Position
E.L. Blake Corporation (ELB) is seeking a Technical Operations Lead (SME) to support U.S. Air Force mission planning operations at Hill AFB, Utah. This position serves as the program's primary technical resource for mission planning systems and provides oversight and guidance to geographically dispersed System Support Representatives (SSRs) supporting operational missions worldwide. The selected candidate will support software deployments, modernization efforts, technical issue resolution, and operational standardization across the program. This role serves as a key liaison between field personnel, government customers, and program leadership to ensure technical accuracy, mission readiness, and successful contract execution.
Requirements
- U.S. Citizenship (required)
- Active Secret Security Clearance (required)
- CompTIA Security+ Certification (required within 6 months of hire)
- Bachelor's degree in Information Technology, Computer Science, or related field; or 4 years of relevant IT experience
- Experience supporting DoD, mission planning, or mission-critical IT environments
- Demonstrated leadership, technical oversight, and problem-solving experience
Nice To Haves
- Prior experience supporting U.S. Air Force mission planning systems or applications
- Experience leading or coordinating geographically dispersed technical teams
- Working knowledge of DoD IT infrastructure, cybersecurity requirements, and operational support environments
Responsibilities
- Provide technical oversight and guidance for mission planning systems, fielding activities, software deployments, modernization efforts, and sustainment activities.
- Serve as the primary technical liaison between System Support Representatives (SSRs), government customers, and program leadership to ensure mission alignment and operational continuity
- Oversee the identification, tracking, escalation, and resolution of technical issues impacting mission planning operations
- Ensure technical consistency, standardization, and operational compliance across geographically dispersed support locations
- Support contract performance, cybersecurity compliance, reporting requirements, and continuous process improvement initiatives
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Responsible Time Off (RTO) – flexible time off policy
- 40 hours of paid sick leave annually
- Paid holidays
- Company-paid basic life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
