Technical Operations Engineer

NetApp, Inc.•Durham, NC

23d

About The Position

NetApp’s Instaclustr offering provides open source as-a-service, delivering reliability at scale. As TechOps Engineer, you will be part of our TechOps team who maintain and support our large fleet of cloud-hosted Apache Cassandra, Kafka, OpenSearch & other open-source technology clusters. Every day will raise interesting and challenging problems ranging across many different areas such as fleet management, customer support, operations and incident response. You will be working with other teams, including Product Management, Development Teams and Customer Success to help drive and shape the way we support our customers.Essential Functions Provide expert operational support to our nodes running in the cloud(AWS/Azure/GCP), using technologies such as Unix or Linux (CoreOS, Ubuntu), Docker,and languages including Java, Python and bash. Responding to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer’s engineers on Apache Cassandra, Apache Kafka, Elastic Search, Redis and other supported technologies and maintain a highstandard of customer communication Investigate issues and apply standard change and maintenance procedures to optimize the performance and stability of production systems Undertake complex cluster operations such as migrations, upgrades and maintenance on our fleet. Develop and continually improve our suite of internal automation tools, applications, documentation, processes and procedures Be a proactive, reliable and supportive member of the TechOps team, and participate in a 24/7 rotating shift roster

Requirements

Strong knowledge and experience with Unix/Linux and be comfortable working from the command line. This is essential, there are no GUIs here.
Good fundamental computer science / software engineering skills and knowledge, particularly operating system internals, resource management, and networking.
Previous experience working with databases and/or Open-Source Techs (managingstandard tasks, handle production issues, performance tuning) in a support role.
Programming skills in Python, bash scripting, SQL, and source code control usingGit.
Exceptional ability to communicate clearly and professionally in written and verbal in English is essential.
Demonstrated ability to multitask.
Passion for all things IT, and especially open source.
A Bachelor of Science Degree in Engineering or Computer Science with 2 years of experience, a Master’s Degree, or equivalent experience is required.

Nice To Haves

Any customer service experience is favourable.

Responsibilities

Provide expert operational support to our nodes running in the cloud(AWS/Azure/GCP), using technologies such as Unix or Linux (CoreOS, Ubuntu), Docker,and languages including Java, Python and bash.
Responding to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer’s engineers on Apache Cassandra, Apache Kafka, Elastic Search, Redis and other supported technologies and maintain a highstandard of customer communication
Investigate issues and apply standard change and maintenance procedures to optimize the performance and stability of production systems
Undertake complex cluster operations such as migrations, upgrades and maintenance on our fleet.
Develop and continually improve our suite of internal automation tools, applications, documentation, processes and procedures
Be a proactive, reliable and supportive member of the TechOps team, and participate in a 24/7 rotating shift roster