VP, Technical Operations

LendingClub•San Francisco, CA

1d•Hybrid

About The Position

We are looking for an experienced and visionary VP of Technical Operations to lead, scale and mature LendingClub’s enterprise technology operations. This critical role is responsible for the architecture, design, standardization, availability, and operational support of our cloud and physical infrastructure as well as our internal corporate technology stack. The VP will lead the Cloud Infrastructure, System Operations, Database Operations, Network Operations, Security Operations, and Network Operations Center (NoC) teams and own all end-user technology and desktop support. Reporting to the CISO, this leader needs to be both strategic and execution-driven—someone who can set long-term vision enabling business growth and ensuring platform reliability, while building a culture of disciplined, high-quality delivery, particularly in response to regulatory, audit, and risk demands.

Requirements

15+ years of progressive experience in technical infrastructure, platform engineering, or IT operations, including 7+ years in leadership
Demonstrated success leading large-scale infrastructure teams in cloud-first or hybrid environments
Deep understanding of AWS, virtualization, networking, storage, database operations, and enterprise monitoring
Experience operating in a regulated environment (banking, fintech, healthcare, etc.) with a strong grasp of audit, compliance, and governance disciplines
Proven success managing 24x7 infrastructure and end-user environments across cloud and hybrid platforms
Strong command of IT service delivery and end-user technologies including device management, helpdesk, and collaboration platforms
Expertise in operational metrics, KPI tracking, and executive reporting
Ability to influence, communicate, and build consensus across business and technical stakeholders

Responsibilities

Strategic Leadership & Planning Develop and evangelize a vision and strategic plan for infrastructure and corporate technology operations with measurable goals and KPIs
Partner with business and technology leaders to define and deliver operational service levels that support LendingClub’s platform growth and regulatory obligations
Lead cross-functional initiatives to modernize infrastructure, drive automation, and continuously improve system reliability and compliance posture
Represent operations in executive forums and communicate technical and business risks clearly to senior leadership
Infrastructure Operations Lead strategy and daily operations for all infrastructure domains including cloud services, server platforms, virtualization, storage, network, monitoring, backups, patching, and disaster recovery
Oversee system and storage administrators, network engineers, database operations, and security operations engineers
Ensure high availability, security, and scalability of all infrastructure components through adoption of best practices and infrastructure-as-code
Drive value engineering, preventative maintenance, and continuous improvement across the platform stack
Establish and manage vendor relationships and infrastructure budgets, including forecasting and procurement
Corporate Technology & End-User Services Manage corporate IT services, including 24x7 desktop support, collaboration tools, end-user devices, identity and access management, and workstation security
Own the lifecycle of all desktop applications, hardware, and accessories, ensuring reliability, security, and ease of use
Partner with stakeholders and vendors to drive automation, service quality, and operational efficiency across user support and device management
Implement and maintain procedures, standards, and controls to ensure compliance with internal policies and regulatory standards
Measure and report KPIs for IT operations and customer service performance; maintain focus on extraordinary internal customer experiences
Risk, Security & Governance Act as a key partner to Risk, Compliance & Information Security . Translate regulatory requirements into actionable, repeatable processes for your teams
Drive operational preparedness for audits, internal assessments, and regulatory reviews
Monitor and report on SLA adherence, system performance, and compliance posture across infrastructure and IT services
Provide executive & board -level reporting and briefings on platform incidents, availability, and risk mitigation efforts
Culture & Team Leadership Build and lead a high-performing team culture rooted in transparency, collaboration, accountability and continuous improvement
Develop a strong management bench; coaching your reports to lead cross-functional work, prioritize effectively, and develop their own teams
Promote cross-functional knowledge sharing and operational consistency across technical domains
Mentor and develop team members while modeling leadership values and behaviors