Technical Marketing Engineer
About The Position
Cisco is seeking a Technical Marketing Engineer (TME) to lead technical engagement and market development for our Hospitality vertical, with a primary focus on driving adoption of Cisco Vision / Smart Cameras and related digital experience solutions across global hotel brands, ownership groups, operators, and franchise organizations. This highly customer-facing role serves as the technical link between our hospitality customers and Cisco's Product Management, Engineering, UX, Customer Experience, and Sales organizations. You will spend significant time in the field meeting with hotel brands, visiting customer deployments, participating in industry events, and interacting directly with customers to understand operational challenges, validate product direction, and influence the future of Cisco's Smart Camera hospitality portfolio.
Requirements
- Bachelor's degree with 5+ years of related experience, Master's degree with 3+ years of related experience, or PhD with relevant experience.
- Experience in technical marketing, solutions engineering, product management, technical consulting, or customer-facing engineering roles.
- Previous work experience in enterprise networking, IP video, digital signage, AV, or hospitality technology ecosystems with hands-on experience supporting 10+ customer deployments or technical implementations at scale.
- Previous experience delivering technical presentations and demonstrations to C-level executives, technical teams, and 50+ customer/partner audiences annually.
- Willingness and ability to travel 50-70% to customer locations, industry conferences, and Cisco offices, supporting a multi-region customer and partner portfolio.
Nice To Haves
- Experience working with hotel brands, ownership groups, management companies, or hospitality technology providers.
- Demonstrated ability to translate customer requirements into technical product specifications and crafting customer success stories, reference architectures, and executive presentations.
- Experience developing technical marketing content, white papers, deployment guides, and customer-facing collateral.
- Strong understanding of competitive technologies and market positioning.
- Passion for emerging hospitality technologies and improving guest experiences through innovation.
Responsibilities
- Serve as Cisco's hospitality technology authority (Cisco Vision, guest-facing digital experiences), traveling up to 50-70% to build positive relationships with hotel brands, ownership groups, and IT leaders while representing Cisco at industry conferences, advisory boards, and executive events.
- Serve as the voice of the customer by translating hospitality operational feedback into product requirements, partnering with Product Management, Engineering, UX, and Customer Experience teams to build roadmap priorities, validate concepts through demos/POCs/betas, and identify market trends and competitive opportunities.
- Drive adoption of Cisco Vision across hotel brands by developing repeatable deployment strategies and standard methodologies, collaborating with Sales, Partner, and Customer Success teams, while crafting tailored technical demos, presentations, and collateral (deployment guides, reference architectures, white papers) for hospitality use cases.
- Partner with Smart Camera hotel customers to document successful deployments into compelling case studies and identify innovative implementations, translating lessons learned into product improvements and developing training content to strengthen field, partner, and customer technical readiness.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
- 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (non-sales roles)
- performance-based incentive pay (sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
