Technical Manager, Tools

Customer Value Partners • ,

6d

About The Position

CVP is seeking an experienced Technical Manager to support a federal government client in leading and managing a robust suite of collaboration tools in a large-scale, cloud-based environment. The Technical Manager will serve as the primary technical and client-facing leader for the Tools Management team, directly supervising a team of 4 tools administrators while maintaining hands-on expertise across the toolset. This role requires a confident communicator and trusted advisor who can engage federal clients at the program level while remaining ready to work hands-on when the mission demands it.

Requirements

• Ability to obtain and maintain a federal government Public Trust clearance
• 2+ years of experience in a technical management or senior technical lead role, including direct supervision of technical staff
• Demonstrated experience presenting to and engaging with federal clients, including facilitation of workshops and PI planning sessions
• Hands-on expertise with Jira, Confluence, and GitHub Enterprise, including advanced configuration and administration
• Experience managing Jira at scale including workflow configuration, permission schemes, and Agile/SAFe board setup
• Experience with SSO/MFA administration, preferably with Okta or similar identity providers
• Working knowledge of AWS cloud environments
• Strong written and verbal communication skills with a proven track record of briefing federal stakeholders

Nice To Haves

• Experience in a SAFe or scaled Agile environment supporting multiple development teams
• Knowledge of CMS, HHS, or federal IT standards including FISMA, ATO processes, and NIST frameworks
• Familiarity with additional tools such as CloudBees CI, JFrog Artifactory, TestRail, Grafana, or Splunk
• Relevant certifications such as Atlassian Certified Professional, AWS Certified SysOps Administrator, or SAFe certification

Responsibilities

• Lead, mentor, and manage a team of 4 tools administrators, providing technical direction, workload prioritization, and professional development support
• Serve as the primary client-facing leader for CMS federal stakeholders, presenting program status, risks, and recommendations with clarity and confidence
• Facilitate and present at client workshops, stakeholder briefings, and program-level reviews
• Lead participation in Program Increment (PI) planning events, coordinating dependencies and ensuring tool readiness aligns with PI objectives
• Foster a collaborative team culture aligned with CVP values and CMS Agile standards
• Maintain hands-on expertise in Jira, Confluence, and GitHub, with the ability to step in and perform administration, configuration, and troubleshooting as needed
• Oversee administration and maintenance of the full collaboration and DevOps toolset, including Jira, Confluence, GitHub Enterprise, Mural, Slack, and SonarQube
• Monitor tool health and performance, proactively resolving issues to minimize disruption to development teams
• Plan and execute tool upgrades and updates using no-downtime deployment strategies
• Serve as the subject matter expert and final technical authority across all supported tools
• Contribute to sprint, monthly, and PI status reports covering tool availability and platform health
• Drive continuous improvement through automation, process optimization, and emerging technology adoption
• Oversee development and maintenance of documentation, runbooks, and SOPs for all supported tools

Benefits

• We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed