Technical Learning Coordinator, re:Cycle Reverse Logistics

Amazon • Florence, KY

5d

About The Position

re:Cycle Reverse Logistics (RRL) is an electronics processing, reuse, and
recycling company that works to extend the life of used electronic equipment
through reuse, repair, and recycling. We are a stand-alone company within the
Amazon corporate family that provides services to other Amazon companies. We
specialize in the handling of valuable electronic equipment that was originally
used in data centers. Our mission is to manage and scale information technology
asset disposition (ITAD) services for used electronics and electronic equipment
(UEEE) through secure and environmentally sustainable practices supporting asset
recovery, reuse, recycling, and other circular economy initiatives.

Come join our team and be a part of history as we deliver results for the
largest cloud services company on Earth! re:Cycle Reverse Logistics is looking
for a Technical Learning Coordinator for its Reverse Logistics operation based
in Greencastle, PA.

The Technical Learning Coordinator is an individual contributor (IC) role that
works with operations managers, area managers, and line leads to coordinate all
associate onboarding activities for the site. Constantly improves the long-term
capabilities of the area to which he/she is assigned. This position has a high
level of program administrative management. The position will be responsible for
deploying learning & training within the reverse logistics operation to support
production, but aligned with Learning & Development strategy. This role will be
focused on developing materials and coordinating training sessions’ execution
with current and new associates, focused on improving operational metrics by
standardizing process execution.

The candidate must have strong communication skills and possess the ability to
work closely with internal stakeholders within the re:Cycle Reverse Logistics
Organization.

Requirements

• Experience as a trainer and ability to manage a classroom of learners
• 2+ years of relevant professional or military experience

Nice To Haves

• Experience with end-to-end project management, or experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
• Experience delivering training/information to peers, hourly associates, and senior management
• Experience communicating and delivering presentations to customers, stakeholders, and/or teammates
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in Kafka
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels

Responsibilities

• Develop, assess, track, and facilitate training related programs for new and current entry level employees.
• Audit Powered Industrial Equipment Training program and trainer standard work
• Manage ticketing system and ensure tickets are closed within expected timeline
• Develop and track effectiveness of training programs, including orientation.
• Monitor adherence to the established training programs to ensure standard work in the training programs
• Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)
• Document feedback results to help the learning department identify strengths as well as area of improvement
• Work closely with stakeholders and relevant team members for preparation and coordination of training events based on site/regional needs.
• Build trust with peer(s) across the RRL Org and collaborate on regional learning projects.
• Serve as a Subject Matter Expert (SME) for onboarding; coordinating all training needs.
• Facilitate certified job and compliance training including ongoing audits, badge creation, data entry and retrains.
• Maintain, prepare and distribute data on key metrics for their site or area.
• Monitor adherence to standard work and quality and coach associates accordingly.
• Ensure area readiness and area organization for all Learning Experience areas to ensure they are prepared to support all RRL training activities.
• Escalate any barriers to Regional Learning Manager or appropriate escalation point.
• Collaborate and support the wider Learning Team.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed