Technical Leader - Electrical Fleet Support
About The Position
The Technical Lead, Electrical Fleet Strategy & Service Operations, serves as the primary technical partner to the Fleet Support Manager. The role drives the strategic direction of fleet support, establishes standards for service case resolution, and ensures the technical approach optimizes turbine availability and reliability. The successful candidate guides engineers, manages complex cross-functional technical escalations, and turns field data into actionable product improvement strategies. The position provides strategic oversight of global service case management, establishes technical workflows, and serves as the final escalation point for critical electrical service cases. It also uses fleet performance and field reliability data to identify systemic trends and drive proactive reliability programs and technical retrofits, while ensuring compliance with safety and regulatory standards.
Requirements
- Bachelor’s degree in Electrical Engineering or a related field.
- At least 8 years of experience in electrical fleet support, service engineering, or technical leadership in power generation or industrial manufacturing.
- Demonstrated ability to lead technical teams, influence cross-functional stakeholders, and present technical strategies to senior management.
- Proven experience managing high-priority technical escalations and implementing large-scale root cause corrective actions.
- Advanced expertise interpreting complex electrical schematics, control system logic, and bill of materials structures.
- Strong experience using fleet performance metrics and field reliability data to inform operational and strategic decisions.
- Willingness to travel as needed to wind farm sites for high-level investigations.
Nice To Haves
- Master’s degree.
Responsibilities
- Partner with the Fleet Support Manager to define and execute the global strategy for service case management, prioritizing technical resources to mitigate fleet-wide risks.
- Mentor engineers and foster excellence in root cause analysis and troubleshooting methodologies.
- Establish standardized technical workflows for service case disposition, spare parts evaluation, and non-conformance management.
- Serve as the primary technical point of contact for fleet support service cases and general field-related issues.
- Act as the final technical escalation point for critical service cases, advising on complex electrical system failures and high-impact repair decisions.
- Analyze service case and field issue data to identify systemic trends and drive reliability programs and technical retrofits.
- Ensure fleet electrical support activities comply with safety and regulatory standards and champion Safety by Design principles.
Benefits
- Medical, dental, vision, and prescription drug coverage
- Health Coach access and a 24/7 nurse-based resource
- Employee Assistance Program with confidential assessment, counseling, and referral services
- 401(k) savings opportunity with company matching and company retirement contributions
- Access to Fidelity resources and financial planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability benefits
- Life insurance
- 12 paid holidays
- Permissive time off
- Professional development
- Discretionary annual bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
